Senior Project Manager

The range for this role is $103,000 - $148,500  

Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education.

Interested applicants must be willing and able to work onsite minimum 4 times per week in either our Melbourne, FL or Orlando, FL office.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

The Senior Project Manager is responsible for driving projects through the initiative lifecycle with operations business leaders, aligning stakeholders through effective communication across organizational levels. This role leverages project management expertise to manage project schedules, costs, resources, and vendor management to ensure aligned priorities, clear deliverables, and performance accountability. The Sr. Project Manager also mentors project managers and leads within the Project Management Office (PMO), monitoring standards across portfolio initiatives. Successful candidates will be capable of delivering diverse business projects with an emphasis on improving member, provider, and staff experience through technology delivery.

Essential Job Duties & Responsibilities

• Communicate clearly and concisely in verbal and written forms to stakeholders at all levels of the organization.
• Engage and manage vendor relationships to ensure clear expectations, monitor performance, and address issues promptly.
• Lead efficient meetings with a broad group of stakeholders in an organized approach to ensure meeting outcomes are achieved, and follow-up items are tracked through completion.
• Drive timely decision making, ensuring accountability with stakeholders based on the responsibility matrix.
• Proactively manage risk and define mitigation plans to prevent impacts across service lines.
• Effectively utilize discernment to determine when escalation is necessary.
• Generate accurate, concise, and timely project status reports in alignment with PMO standards.
• Ensure oversight and guidance to Business Analysts defining business requirements while tracking status to meet required deadlines.
• Define and manage project resource allocation, monitoring over and under-allocation while working with service line managers to deliver project scope.
• Manage and report on project forecast and budget, explaining variances and utilizing earned value analysis.
• Tightly manage change control, ensuring that changes are assessed for scope, cost, schedule, and opportunity cost impacts.
• Challenge and lead with the end in mind with business leaders to ensure successful outcomes.
• Invest in learning and understanding the business implications of projects while utilizing experience to steer projects to meet objectives.
• Define and contribute to project management knowledge areas and playbook documentation standards of the Project Management Office (PMO).
• Mentor Project Managers to grow and excel within the organization.
• Evaluate cross-project interdependencies within the portfolio to determine the schedule and resource work sequence for success.
• Participate in portfolio modeling, assessing the implications of changes to projects.
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs.
• All other duties as assigned

Essential Skills & Abilities

• Expert at building a project schedule Gantt, including dependencies, resources, milestones, and deliverables.
• Proven verbal and written communication expertise, with the ability to manage vendor relations with internal staff and external vendors and organizational partners.
• Ability to influence and foster collaborative vendor relationships.
• Self-driven with strong organizational skills; capable of thriving in a dynamic environment.
• Experience utilizing Project Portfolio Management software.
• Accepts new opportunities and challenges with a sense of urgency, energy, and enthusiasm.
• Ability to deliver results in an environment that requires a high degree of coordination in a matrix organization.
• Ability to effectively work independently and as part of a team.
• Ability to quickly learn Christian Care Ministry’s business practices.
• Knowledgeable of Agile Software Development Lifecycle (SDLC).

Core Competencies/Demonstrable Behaviors

• Foster an atmosphere of trust; Assume positive intent.
• Promote diverse ideas; feedback is empathetic, constructive, respectfully delivered and received.
• Execute with Unity; It is not about you or me but about us.
• Be accountable; don’t look to shift blame to someone else.
• Excel through stewardship; continually pursue excellence, never satisfied with the status quo.
• Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose.  This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction.  Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.
• Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition
• Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence.  Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry
• Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment

Education and/or Experience

• 10+ years of project management experience in healthcare operations and technology or a payer-related field is required.
• Bachelor’s degree is required.
• Experience leading cross-functional technology projects supporting Members, Providers, Call Center staff, and Finance staff is strongly preferred.
• PMP or PMI-ACP certification is strongly preferred.
• Experience leading projects that implement or enhance customer relationship management (CRM) software systems is strongly preferred.

Supervisory Responsibilities

• This job has no supervisory responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

• 100% paid Medical for employees/99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave (for both mom and dad)
• Dental - two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo 
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards
• Tuition Reimbursement Program

Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.