Senior Sales Operation Specialist

Company Introduction

Our corporate mission is to deliver a ‘wow experience’ to customers. Rocket Now launched a delivery platform with no delivery fees or service charges to ease the burden on customers who use the food delivery service.

Rocket Now is deeply committed to pioneering the future of Japan’s delivery market. We aim to fundamentally transform the food delivery industry by building truly customer-first services. Rocket Now provides employees with opportunities to continuously lead innovation and to take initiative without hesitation based on agility and boldness to deliver results. If you are passionate about delivering exceptional service to customers and pioneering new markets, join Rocket Now today.

Role Overview 

The team is for Enterprise Sales plays a core role in the B2B growth engine of Rocket Now and this position is a highly analytical, strategy-adjacent position designed to bridge the gap between complex data and frontline execution.
You will be responsible for building the analytical frameworks that allow our Enterprise team to acquire new brand partners, optimize account performance, and drive incremental revenue through ads and promotional products. Beyond external partner insights, you will own the internal performance narrative, designing the dashboards and reporting structures that track target attainment and brand-level health for senior leadership.

What You Will Do 

• Sales Enablement & Growth Insights
  • Pitch Intelligence: Develop data-driven narratives to support the acquisition of major brand partners, using SQL-based insights to prove the "Rocket Now" value proposition to C-suite prospects.
  • Upsell Strategy: Identify white-space opportunities within the existing portfolio to drive adoption of promotional products, increasing "share of wallet" for key enterprise clients.
  • Coverage Optimization: Analyze store penetration (Online vs. Total Addressable Market) to identify geographic gaps and provide the sales team with a roadmap for partner location expansion.
• Account Performance & Goal Tracking
  • Operational Health: Monitor brand-level operational metrics (e.g., prep times, cancellation rates) to ensure partners are meeting agreed-upon KPIs and maintaining a high-quality customer experience.
  • QBR/MBR Frameworks: Design the data structures for Quarterly and Monthly Business Reviews, ensuring the team provides high-value, actionable insights to brand executives rather than raw data.
  • Performance Accountability: Act as the "source of truth" for account health, identifying which brands are underperforming against internal goals and proposing data-backed interventions.
• Reporting, Dashboarding & Scalable Solutions
  • Executive Visibility: Design and maintain automated dashboards that track sales target attainment, pipeline health, and revenue growth for presentation to senior leadership.
  • From Insight to Tool: Identify recurring data needs from the sales team and build scalable, repeatable solutions (e.g., automated slide generators or performance calculators) in G-Suite and Microsoft Office.
  • SQL-Driven Analysis: Independently query large-scale databases to answer bespoke business questions and validate new growth hypotheses.
• Cross-functional Collaboration & Execution
  • Work as a thought partner to Enterprise Sales leadership, pressure-testing targets and providing analytical rigor to the territory planning process.
  • Support alignment across teams by providing a shared analytical language for how we measure "success" for both the partner and the business.

Basic Qualifications 

• Analytical Mindset: Significant experience in strategy, business intelligence, or data-driven analyst roles. You must be comfortable working independently with large, complex datasets.
• Technical Skillset: Strong proficiency in SQL is mandatory. You can write your own queries to extract insights without relying on pre-built reports.
• Visualization: Advanced skills in Spreadsheets (Excel/Sheets) and Slides (PPT/Slides). Experience building automated dashboards in tools like Tableau, Looker, or similar BI platforms is preferred.
• Metric Design: Experience designing KPIs and measurement frameworks for complex, multi-variable business problems.
• Business level English.

Preferred Qualifications 

• Background in marketplaces, e-commerce, or food delivery.
• Proven experience turning raw data into compelling executive-level narratives.
• Comfort operating in a fast-paced, ambiguous environment where priorities evolve quickly.
• Business level Japanese

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Working Conditions 

• Employment Type: Permanent employee
• Probationary Period: 3 months (Based on performance, it could be extended)
• Other details will be provided separately 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.
• Details will be provided separately after receiving your application by email and/or during the job interview. 

Equal Opportunities

CP One Japan is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:

• Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.
• Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.
• Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.
• Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.
• Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.

We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/ 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/