Senior Salesforce Core Developer (FSL & Service) - Octopus by RTG

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe

Job Overview

A Salesforce Core Developer specialized in Field Service Lightning (FSL) and Service Cloud is responsible for designing, developing, and optimizing scalable Salesforce solutions that enhance service operations and field workflows. The role involves customizing Service Cloud and FSL modules, building robust Apex- and Lightning-based features, and integrating Salesforce with external systems to ensure seamless end-to-end service delivery.

Job Responsibilities

• Design, customize, and enhance Service Cloud and FSL components, including Work Orders, Service Appointments, Scheduling Policies, and Mobile flows.
• Develop scalable Apex classes, triggers, LWC, and API integrations to support complex service processes.
• Implement automation using Flows, Process Builder, and best-practice declarative tools to optimize case and field service operations.
• Collaborate with BA, Admin, and Tech teams to translate business needs into technical requirements and deliver high-quality solutions.
• Configure and optimize FSL dispatcher console, mobile app functionality, and scheduling rules for efficient workforce management.
• Ensure code quality, perform unit testing, and support deployment through CI/CD pipelines.
• Troubleshoot production issues, maintain documentation, and ensure solutions align with Salesforce best practices and governance limits.

Requirements

• At least 5 years of experience with emphasis on Salesforce development and testing.
• Experience working on multiple Cloud with focus on Service Cloud and FSL
• Experience in other Salesforce clouds like Marketing, Sales Commerce, CPQ, Education and Analytics is an added advantage

Required Certifications 

• Certified Salesforce Platform Developer I
• Certified Salesforce Platform Developer 2
• Certified Salesforce Administrator
• Salesforce Advance Administrator
• Certified JavaScript Developer
• Consultant Certifications: Sales Cloud, Service Cloud and Experience Cloud

Other Skills 

• Proactiveness
• Ownership and accountability of the project tasks
• Open communication and transparency about day to day work, issues , risks and progress
• Experience in Agile project methodology
• Collaboration and be team playing
• Estimation of timelines and solution approaches