Senior Salesforce Systems Administrator
Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Senior Salesforce Systems Administrator, you will configure and manage the core Salesforce platform, overseeing user management, complex security rules, advanced Flows, and high-impact dashboards. You will design scalable architectural solutions and own the platform roadmap, with a specific focus on customizing the Salesforce CPQ environment to align with evolving business requirements. Beyond configuration, you will oversee critical system integrations and implement continuous deployment via DevOps tools, while providing strategic support and training to empower our global end users.
What will you do?
This role is structured as a hybrid position, with ~1 day/week at our office in Heredia. This is a varied, business-facing role with the following responsibilities:
- Platform Configuration & Management:
- All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules.
- Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
- Perform routine and basic administration of Salesforce, including managing Salesforce usage and limits, backups, data import and exports, and sandbox refreshes and maintenance.
- Solution Design & Roadmapping:
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
- Identify unused or underutilized platform features.
- Create a platform roadmap and define priorities, liaising with stakeholders.
- Own the communication of any platform changes to end users and stakeholders.
- CPQ & Automation:
- Configuration and Customization of the Salesforce CPQ platform to meet business requirements, including product setup, price rules, product configurations, quote templates, discount schedules, and approval processes.
- Monitor and manage CPQ-related data integrity and accuracy across opportunities, quotes, products, orders, contracts, and subscriptions.
- Configure and optimize process automations and workflows to enhance operational efficiency.
- Integrations & DevOps:
- Management and maintenance of integrated applications and third-party suppliers, including DocuSign, Marketo, Conga, Zendesk, NetSuite, and Legal CLM.
- DevOps/release management experience, including implementing and maintaining Continuous Integration and Continuous Deployment (CI/CD) practices using tools such as Git, GearSet, Flosum, or Copado.
- Experience using tools like Apex Data Loader, Developer Console, Workbench, and DemandTools for data management and troubleshooting.
- Support & Documentation:
- Proactive system maintenance, including security reviews, release updates, health checks, and Optimizer.
- Handle user support tickets, addressing queries and resolving issues promptly.
- New user and ongoing user training to monitor and improve user adoption.
- Maintain detailed technical documentation of configurations, customizations, processes, and changes to ensure transparency and continuity.
What skills and knowledge should you bring?
Required:
- Level of education: BA/BS Degree required
- Strong Salesforce product knowledge, with at least five years of hands-on Salesforce Administration experience.
- Certified Salesforce Administrator.
- Experience implementing Salesforce configuration changes.
- Good understanding of the Lead-to-Order Process.
- A proactive attitude to platform enhancements and designing scalable, best-practice solutions.
- Excellent relationship-building skills and ability to liaise with stakeholders at all levels.
- DevOps/release management experience.
- Strong communication skills, with the ability to translate technical information into layman’s terms and requirements into technical solutions.
- Experience in change management and governance.
Desirable:
- Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder).
- Experience with any CPQ is a plus (Salesforce CPQ preferred).
- Understands basic triggers/Apex code knowledge.
Why Us?
You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.
- Flexible working hours and hybrid/remote work model with in-office lunch program
- Private medical care and life insurance
- Vacation days and paid sick time
- Global gender-neutral parental leave (16 weeks)
- Employee stock programs (RSUs + ESPP)
- Employee Assistance Program and Wellness Coach app
- Annual bonus program
- Home office setup and maintenance support
- Home phone/internet allowance
- High-end MacBook or Windows laptop
- Referral bonus program
- Professional development support, including LinkedIn Learning
- Company events and community activities
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.