Is the Senior Services Operations Specialist role at Achievers remote?

The Senior Services Operations Specialist role at Achievers is an on-site position located in Toronto.

What is the salary range for Senior Services Operations Specialist at Achievers?

The salary range for the Senior Services Operations Specialist position at Achievers is USD 75,000 - 85,000 per year.

How do I apply for the Senior Services Operations Specialist position at Achievers?

You can apply for the Senior Services Operations Specialist position at Achievers directly through HireHere. Click the "Apply" button on the job listing to be taken to the application page.

Senior Services Operations Specialist

$75k - $85k USD

AchieversToronto1d ago

Salesforce

We are looking for a Senior Services Operations Specialist to be responsible for executing and operationalizing Achievers’ revenue-driving programs. This role owns the system builds, workflow execution, documentation, and operational infrastructure that enables CSMs and leaders to consistently identify, target, and act on revenue-driving opportunities.

This specialist also maintains essential operational materials (playbooks, documentation libraries, program templates, resource repositories) and supports other Services Operations administrative workflows to ensure the department runs smoothly, accurately, and at scale.

This role is ideal for someone who is highly organized, technically proficient in customer systems (e.g., Salesforce, Catalyst), and motivated by building repeatable processes that drive measurable business outcomes.

PLEASE NOTE THAT THIS IS A 12 MONTH CONTRACT

How you'll shape our Customer Operations at Achievers:

If you are someone who is highly organized, technically proficient in customer systems (e.g., Salesforce, Catalyst), and motivated by building repeatable processes that drive measurable business outcomes, this role is for you!

Revenue Program Execution:

Execute on revenue-driving operational plans including account targeting and prioritization lists, risk signaling, and opportunity routing.

Consult on and propose operationalization improvements to drive revenue program outcomes and objectives with more accuracy, efficiency, and scalability.

Maintain and improve workflows that support multi-stream revenue programs such as maximizing R&R investment, product growth and adoption pathways, and partner ecosystems.

Build operational materials such as templates, assets, and resources guides for CSMs.

Coordinate with CS and Strategic Operations leadership to ensure execution readiness across all programs.

Catalyst Playbook Builds & Operational Automation:

Build, update, and maintain Catalyst playbooks, workflows, automations, triggers, notifications, and fields that support revenue-driving motions for CS.

Translate customer lifecycle and Share of Wallet strategies into structured, repeatable playbooks that guide CSM actions.

Work with RevOps, Data Services, and Product Marketing to ensure accurate data ingestion and system hygiene.

Troubleshoot system issues and collaborate on fixes or workflow improvements

Identify inefficiencies, gaps, and friction points within Catalyst to drive improvements, reducing administrative lift for CSMs.

Documentation, Tools & Resource Management:

Own and update revenue program documentation including guides, FAQs, templates, program materials, and enablement resources where applicable.

Maintain a centralized content hub for CSMs, ensuring resources are current, accurate, and easily accessible.

Document all workflows, triggers, and governance processes related to revenue programs, lifecycle playbooks, and Catalyst builds.

Data, Reporting & Readiness Support:

Build and run recurring reports on revenue program performance, adoption gaps, and account health.

Support creation of dashboards or reporting summaries in partnership with cross-functional teams.

Run quality checks on data to ensure accuracy.

Additional Operational & Administrative Support:

Assist with additional recurring operational tasks where precision and consistency are required.

Coordinate cross-functional requests tied to revenue programs, ensuring deliverables stay on track.

Experience we feel will set you up for success:

4 to 6+ years of experience in CS operations, revenue operations, program coordination,or similar SaaS operational roles.

Experience building or maintaining workflows in Catalyst, Gainsight, Salesforce, or similar CRMs.

Strong organizational and documentation skills that create clarity and structure.

Comfortable working with datasets, reports, fields, and workflow dependencies.

Ability to collaborate cross-functionally and manage multiple workstreams at once.

Who You Are:

Someone with a process mindset: you identify inefficiencies and naturally design for repeatability.

Enjoys system building and believes operational rigor drives results.

Strong attention to detail, especially with data, documentation, and system fields.

Feels energized by turning ideas into reality.

Works well independently and takes pride in precise follow-though, while balancing between speed and quality.

Communicates clearly, asks clarifying questions, and ensures alignment before building.

Why Achievers is a Great Place to Work™

At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.

Our Approach to Total Rewards

We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.

$75,000 - $85,000 reflects what we reasonably expect to offer for this role based on current market data. The final offer will depend on several factors, including your skills, experience, and any relevant certifications. As with all market-based ranges, these numbers may evolve over time, but we’re committed to providing a fair and competitive offer based on what you bring to the team.

Benefits and Perks for permanent full-time employees:

✨ Rewards for your impact through our Recognition and Rewards program

🩺 Health Benefits and Life Insurance Coverage beginning on your first day

👶🏼 Parental Leave Top-up

🙌🏼 Employer matched RRSP contributions

🏖️ Flexible Vacation to recharge, so you can bring your best

🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling

🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

👏🏼 Employee-Led Employee Resource Groups that celebrate our diversity

🧘‍♀️ Regular events designed to build connection, belonging, and well-being

🇨🇦 Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office

Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

Senior Services Operations Specialist

How you'll shape our Customer Operations at Achievers:

Experience we feel will set you up for success:

Who You Are:

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