Senior Technical Services Manager

A Snapshot 

As the Senior Technical Services Manager, you will report to the Operations Director JHB1 and work closely with the rest of the Operations team, making your mark in a number of ways: 

• Oversee critical environment maintenance planning activities at your data centre 

• Lead, mentor, and train a team of Technical Services Managers, and contract management of site facilities providers for the tactical delivery of maintenance activities 

• Work closely with Building Services Manager on other property related matters 

 Please note, this role will be mainly based in our data centre in Johor Bahru. 

Your Day to Day 

• Effectively manage the site and achieve 100% uptime and compliance with customers' SLAs and safety 

• Oversee the planning and coordination of all preventive maintenance and repair works; ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers 

• Coordinate with development team to manage construction activity and installations, to ensure system design, installation and testing adhere to operational standards 

• Review and support customer capacity management plan to ensure power capacity is well maintained and within limitations 

• Maintain site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. RA, SWMS and EHS 

• Ensure compliance with site held accreditations, including, but not limited to, ISMS, SOC2, PCI, ISO9001, ISO14001 

• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 

• Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations 

• Attend witness testing of all equipment during commissioning to validate sequence of operations 

• Receive and review all operational documentation for new capacity 

• Handle provisioning of data centre services including connectivity, power services, deployment, and any additional services to be delivered to the data centre customers 

• Manage minor capital projects for customers/internal purposes 

• Run all maintenance and repair vendors and OPEX budget 

• Track operational metrics, data and analyse risks 

• Conduct regular property inspections 

• Evaluate plans and promote operational efficiency, passion for continuous improvement including power utilisation and cost efficiency 

Requirements: 

• 8+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, semiconductor, trades or related fields 

• Proficient in English and Bahasa Malaysia, Mandarin is a plus 

• Electrical or mechanical trade background or degree preferred. Solid understanding of data centre infrastructure, including power and cooling systems, fire, and security systems 

• Knowledge of local statutory regulations and requirements 

• Ability to establish and review Method of Procedure documents, maintenance reports, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals 

• Able to read and comprehend single line diagrams 

• Experience running 3rd party service providers; setting and managing critical metrics, negotiating contracts and pricing for services 

• Familiarity with Customer Portals, BMS, Computerized Maintenance Management Systems, CAD is a plus 

• Good leadership and experience in supervising small teams of technical staff 

• Effective key partner management experience 

• Strong customer centric approach, and ability to drive front-line staff attitude change 

• Ability to deliver effective presentations