Service Consultant
About You
The Service Consultant that entails identifying Body & Paint problems with vehicle during vehicle check in to ASC/EC, gathering vehicle condition information with Pre-Inspection about and drafting orders for repairs to be done. Key person that will be communicating with related departments to understand the issue such as repair cost and time.
Your Day-to-Day
- Refer to all the related inspection report and listen to Body & Paint technical team professional
- comment of issues and symptoms on the vehicle for better understand what the vehicle problem is.
- Perform Pre-Inspections to narrow down what the cause of the problem.
- Calculate and provide customer with an estimate of these expenses for resolving the problem.
- Explain process to related parties so they understand what to expect and when the vehicle will be
- repaired.
- Record vehicle information gathered in appropriate database.
Your Know-How
- A tertiary qualification or equivalent
- At least 3 year(s) of working experience in After Sales division
- Proven ability to work within fast-paced and dynamic work environments.
- Advance skill of computer literacy.
- Excellent interpersonal & communication skills.
- Independent, Dynamic, Integrity.
- Organized, Patiently and good work etiquette.
- Automotive Engineering related course