Service Coordinator

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. 

At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter, starting with our first AV depot in Nashville, Tennessee.

Reporting to the Operations Manager, AV Deployment, Flexdrive is seeking a decisive Service Coordinator to manage the service workflow and technician efficiency for our 24/7 AV operations. This critical role is fundamentally responsible for overseeing the complete repair lifecycle, from the initial intake of a vehicle requiring service through to its final release back into the active fleet. The primary objective is to maintain an optimal service throughput, ensuring that technicians are fully supported with the necessary work assignments, comprehensive vehicle information, and the correct parts inventory to minimize vehicle downtime and uphold the high availability standards required for an autonomous fleet. The Service Coordinator acts as the central hub for all vehicle maintenance and repair logistics, directly impacting the operational efficiency and reliability of Flexdrive’s AV deployment.

This position offers unique exposure to cutting-edge AV technology and supply chain management in a highly regulated environment. The role requires someone who can balance operational efficiency with uncompromising security standards, provide 24/7 support coverage, and maintain perfect inventory accuracy. If you excel at detailed inventory management and thrive in mission-critical operations, we encourage you to apply.

Responsibilities:

• Day Window Shift Pattern
  • This role supports 24/7 AV depot operations and requires availability to work day shifts, with hours scheduled between 6:30 AM - 9:30 PM. Specific shift times and schedules will be determined based on operational needs and business requirements.
• Work Order Management & Service Coordination:
  • Repair Order Processing: Initiate work orders based on vehicle diagnostics, inspection findings, and automated alerts; close completed repairs after verifying all labor and parts are accurately documented in the fleet management system.
  • Shop Flow & Dispatch: Actively manage work assignments to technicians based on their skill level, current workload, and the depot's priority targets to maximize shop throughput.
  • Service-Parts Integration: Allocate parts inventory to active work orders, coordinate parts availability with repair schedules, and ensure consumption is properly tracked to vehicle/work order for warranty and billing accuracy.
  • Repair Documentation: Maintain detailed service records including diagnostic findings, repair actions, and parts used, ensuring compliance with partner documentation standards and supporting vehicle history tracking.
  • Technician Liaison: Communicate repair priorities, parts availability status, and work order updates between depot operations and maintenance teams to optimize vehicle turnaround time.
  • Cycle Time Management: Track vehicle downtime against Service Level Agreements (SLAs). Proactively identify stalled vehicles and escalate as needed, collaborating with individuals and leadership to quickly resolve issues such as parts delays or diagnostic challenges.
  • Labor Management: Review technician time punches against standard repair times (SRTs). Identify technicians who are struggling with specific repair types and flag for training.
• Quality Control & Compliance:
  • Service Quality: Ensure completed Repair Orders contain the 'Three Cs': Complaint, Cause, and Correction. Verify that the technician's notes are sufficient for legal/regulatory audit before closing the ticket.
  • Documentation Compliance: Maintain all required Repair Order documentation per partner standards, ensuring audit readiness and regulatory compliance.
  • SOP Adherence: Conform to all service order and inventory management SOPs and hardware line item transaction procedures as released by partners.
• 24/7 Support & Coordination:
  • Availability: Schedules may include weekends and holidays based on depot operational requirements.
  • Mobile Support Leadership: Provide on-call support via mobile phone for late night and weekend crews, answering service and inventory questions and troubleshooting system issues remotely.
  • Vendor Interface: Coordinate with parts suppliers, logistics providers, and third-party repair facilities to ensure seamless parts availability and movement.
  • Cross-Shift Communication: Lead the daily "pass-down" meetings between shifts, providing a clear status report on WIP (Work in Progress), "down" vehicles, and critical safety campaigns to the incoming Service Coordinator
• Safety & Environmental Compliance:
  • Hazardous Materials Management: Handle and store hazardous materials (batteries, fluids, chemicals) according to NFPA standards and EHS requirements.
  • Waste Stream Management: Properly characterize and segregate waste streams with appropriate signage, coordinating disposal per environmental regulations.
  • PPE Compliance: Use required personal protective equipment when handling parts and materials, following all safety protocols for material handling and storage.
  • Emergency Response: Support emergency response procedures for spills, thermal events, or other material-related incidents.
• Technical Requirements:
  • Proficiency with ERP or similar inventory management systems
  • Ability to use fleet management tools for parts consumption tracking
  • Competency with mobile devices and inventory scanning equipment
  • Basic Microsoft Office/Google Workspace skills for reporting
  • Understanding of inventory management best practices

Experience:

• High school diploma or equivalent required; Associate degree in Supply Chain, Logistics, Business, or related field preferred.
• 2+ years experience as a Service Writer, Service Advisor, or Dispatcher in an automotive dealership or fleet environment.
• 2+ years of experience with Shop Management Systems (SMS) or Fleet Management Systems. Experience creating estimates and managing WIP (Work in Progress).
• Demonstrated experience managing high-value or sensitive inventory with strict security requirements.
• Strong attention to detail with a proven track record of maintaining high fleet availability and meeting Repair Cycle Time SLAs.
• Experience with automotive parts nomenclature, identification, and handling procedures preferred.
• Physical capabilities including ability to lift up to 50 lbs, stand/walk for extended periods, and operate material handling equipment.
• Excellent organizational skills with ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills for coordinating with technicians, vendors, and management across all shifts.
• Valid driver's license with clean driving record for travel between locations.
• Flexibility to work various shifts and provide on-call support during nights/weekends as needed.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

This role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite

The expected base pay range for this position in the Nashville area is $20.11 - $25.13 per hour, not inclusive of potential equity offering, bonus or benefits. Pay ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the pay range specific to your working location and other factors during the hiring process.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.