Service Delivery Manager (REF5157R)
Your department
This position is filled in the Data Intelligence BU in the Digital Solutions portfolio unit of T-Systems International GmbH. The Data Economy chapter focuses on the development of the Telekom Data Intelligence Hub (DIH). We use the full range of data sources, from IoT to social media, to create sustainable innovation/value from the use of data and AI building blocks. Our solutions are both the memory and the brain of digitization. We use state-of-the-art open-source technologies and reference architectures from the IDS and GAIA-X environment. Always with the goal of bringing our customers' digitization strategies to success in the context of data spaces. As Germany's largest digital service provider, we shape the digital world together with our customers in a constantly growing market.
Main tasks
- Manage contract fulfillment
- Take care of invoicing
- Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
- Monitoring and reporting of SLA compliance
- Steering of resource demand management process
- Responsible for the cost control incl. forecast and optimization proposals
- Contract Implementation and Delivery Contribution
- Project Plan Structure Management (PSP and WBS Structure)
- Preparation of Invoicing activities, Cost and Controlling awareness
- Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure effective delivery of services
- Work close with development and/or operational counterparts to ensure high quality
- Stakeholder Management
Qualifications
Background and required skills
- Bachelor or master’s degree in the following areas: Computer science, Engineering or Information Technology or equivalent work experience in IT
- Experience with customer facing management activities like sales, product management, deal management, claim management, etc.
- Excellent knowledge of ITIL and Agile concepts and process management
- Experience with ServiceNow and SalesForce Tools
- Exceptional written and oral communication skills
- Excellent German and English language skills
- Understanding of legal terminology
- Commercial Awareness
- Experience working in multicultural and international environments
Additional Information
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.