Service Desk - 5+ Yrs - Fulltime
Job Description:
- · Service Desk ( Day to Day responsibilities), Configuration of Lotus Notes, Outlook, Applications, Troubleshooting of Error's of Application's.
- · Knowledge of hardware and software products and problem solving/troubleshooting skills.
- · Hands on experience on office technology tools and configuration of hardware – PC’s and printers.
- · Excellent communications skills; oral, written and interpersonal communication skills must be proficient in English.
- · Experience with the World Bank standard operating systems and desktop software including but not limited to Microsoft Windows 7, Office 2010, Lotus Notes and SAP.
- · Strong knowledge of hardware and software products and problem solving/troubleshooting skills.
- · Working knowledge of office technology hardware – PC’s and printers.
- · Ability to function well in a team-based environment and to contribute towards common goals.
- · Strong planning and organization skills.
- · Courteous and patient demeanor with clients.
- · Client Orientation - Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.
- · Drive for Results - Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.
- · Teamwork (Collaboration) and Inclusion - Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
- · Analyzes facts and data to support logical decisions regarding the project work