Service Level Analyst
Work model: On-site | Location: São Paulo/SP
About us
AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.
About AB InBev Growth Group
Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.
In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.
We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.
About the role
As a Service Level Analyst, you will play a key role in monitoring and improving service level performance across multiple markets using BEES. This role sits at the intersection of data analysis, business performance, and cross-market collaboration, supporting the continuous improvement of our order fulfillment and inventory management processes.
You will work closely with different Business Units across Latin America, analyzing key service level indicators and translating insights into actions that drive better operational performance. This role requires someone comfortable working with data, building insights, and communicating results clearly to stakeholders across different countries.
Over time, the role evolves from deep performance analysis to leading performance discussions and improvement initiatives with the markets.
What you’ll do
- Monitor and analyze daily Service Level KPIs, such as OTIF, NPS, and platform uptime.
- Track and evaluate performance across multiple Business Units, including Brazil, Mexico, Peru, and Paraguay.
- Build and maintain performance tracking using Excel and Power BI dashboards.
- Translate data insights into clear reports and presentations for stakeholders and leadership.
- Lead regular performance discussions with Business Units to review results and identify improvement opportunities.
- Develop and implement initiatives to improve Distribution Service Loss (DSL) and platform uptime.
- Build business cases and support the testing of operational solutions, including replenishment and forecasting algorithms.
- Collaborate with data and product teams to validate solutions and ensure continuous improvements in service level performance.
- Proactively engage with stakeholders across markets to identify operational challenges and improvement opportunities.
What you’ll need
- Bachelor’s degree in any field.
- Strong proficiency in Excel and Power BI for data analysis and performance tracking.
- Experience working with performance KPIs, ideally related to service level, operations, or supply chain.
- Understanding of inventory management concepts and operational performance metrics (such as OTIF or NPS).
- Experience preparing structured presentations and reports (PowerPoint) for stakeholders.
- Fluent English (required for cross-market collaboration).
- Spanish is a plus, as several Business Units are Spanish-speaking.
- Strong communication and stakeholder management skills.
- Ability to translate data into actionable insights.
- Proactive mindset with the ability to build relationships across different teams and markets.
- Strong prioritization skills and ability to drive impact in a cross-functional environment.
What We Offer:
- Performance based bonus*
- Attendance Bonus*
- Private pension plan
- Meal Allowance
- Casual office and dress code
- Days off*
- Health, dental, and life insurance
- Medicines discounts
- WellHub partnership
- Childcare subsidies
- Discounts on Ambev products*
- Clube Ben partnership
- Scholarship*
- School materials assurance
- Language and training platforms
- Transport allowance
*Rules applied
Equal Opportunity & Affirmative Action:
AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.
The following fields are optional, but anticipate the information for your registration*.
Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company.
For more information: www.abinbev.com