ServiceNow Solution Architect - CSM

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a Senior Solution Architect with CSM experience. The Senior Solution Architect  is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. This role will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects. We will provide support and guidance to get you up to speed on some of the most amazing projects!  We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We are #GoingBeyond Come join our crew!

What You Will Be Doing

• As a Senior Solution Architect, you will interface with end-users, key stakeholders to gather systems requirements for CSM
• Develop and implement CSM programs, policies, and control frameworks
• Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.
• Participate on project teams that define, design, and develop CSM solutions on the ServiceNow platform based on requirements gathered from clients
• Support and maintain integrations between ServiceNow and external systems
• Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions.
• Participate in platform upgrades, clone, patching, and performance optimization initiatives.
• Promote your update sets and data across applicable SN environments
• Ensure adherence to best practices in ServiceNow development and configuration.
  
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Document technical solutions, workflows, and issue resolutions.

What You Bring Along

• 8+ years of experience in developing/implementing on the ServiceNow platform, including CSM/FSM and,Custom Applications, including Policy and Compliance.
• At least 5+ years’ experience working in software development involving ServiceNow CSM/FSM products
• Should have a minimum of 3 years of experience in an architect role
• Strong experience with ServiceNow modules, including ITSM, CSM and FSM
• Solid understanding of security frameworks and compliance standards
• Coding and configuring integrations between ServiceNow and data source systems
• Experience working with risk or compliance teams, tools, practices
• Experience with working with customers to understand business problems and translate to technical requirements, design, and build solutions, perform testing, conduct demos, and train end users on how to use solutions.
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
• Experience with discovery, requirements gathering, and the build out of core ServiceNow functionality
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Ability to create technical design documents and user documentation

Education: 

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Preferred certifications:

• CSA (Certified System Administrator)
• CIS–CSM / CIS–FSM
• CAD (Certified Application Developer)

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.