Wage: $73,306/year + DOE + DOQ
Schedule: Monday - Friday and monthly on-call status
Benefits: We offer medical, dental, vision, voluntary life insurance, and a generous paid time off (PTO) policy.
Position Summary:
The Shelter Manager provides leadership, oversight, and operational management for assigned shelter programs at Church at the Park (
C@P). This role ensures safe, high-quality, trauma-informed services that center dignity, belonging, and participant wellbeing. The Shelter Manager supervises staff, supports compliance and data integrity, and promotes a culture of accountability, collaboration, and growth. This position advances Church at the Park's mission through strong staff leadership, effective community partnerships, and equitable, person-center service delivery.
Qualifications:
Minimum Qualifications:
High school diploma or GED required.
At least three (3) years of experience in shelter services, case management, social services, or a related field.
At least two (2) years of staff supervision, team lead, or program leadership experience.
Experience responding to behavioral escalation, conflicts, crisis, or critical incidents in a human service setting.
Experience with documentation standards, data entry, and/or program compliance requirements.
Valid Oregon driver's license, at least three (3) years of licensed driving experience, and a driving record that meets organizational insurance requirements.
Preferred Qualifications:
Bachelor's degree in social work, human services, public administration, or a related field.
Experience overseeing shelter or site-based program operations.
Familiarity with HMIS, Activate Care, SharePoint, or similar systems.
Knowledge of local homeless response systems, behavioral health resources, and community partners.
Training or demonstrated experience in trauma-informed care, de-escalation, hard reduction, and nonviolent communication.
Essential Functions (But Not Limited To):
Program Oversight, Leadership & Staff Development:
The Shelter Manager is responsible for full ownership of their assigned and program operations. Ownership meaning taking initiative, maintaining awareness of all aspects of the program, and ensuring that issues are addressed proactively.
Maintains shelter policies and procedures to ensure they are up to date.
Reviews and edits shelter staff timecards on a weekly to biweekly basis in time for payroll submission.
Maintains a comprehensive understanding of day-to-day operations, staffing, participant needs, and site conditions.
Identifies challenges early and takes action to resolve them, including elevating concerns when appropriate.
Follows through on tasks, initiatives, and problem-solving efforts to completion.
Supports staff accountability while holding ownership of overall program outcomes.
Provides responsive, consistent supervision to shelter staff, including frontline team members and case management staff.
Delivers ongoing coaching. performance feedback, and targeted skill development to support staff growth and accountability.
Facilitates regular team meetings, case load reviews, and one-on-one supervision.
Supports staff in accessing and completing required and role-specific trainings; maintain awareness on team training needs.
Provides training and support of staff in their use of electronic platforms (HMIS & Activate Care, SharePoint files and documents) for data entry and to ensure data quality.
Provides guidance in complex situations, including behavioral escalations, conflict resolution, and critical incidents.
Builds and maintains a team culture grounded in communication, collaboration, and shared responsibility.
Holds overall accountability for team performance and program outcomes, ensuring follow-through on priorities and expectations.
Partners effectively with the site Chaplain to support staff and participant wellbeing, recognizing the distinct and complementary roles of program operations and spiritual care.
Fosters clear communication, collaboration, and mutual respect between operational and chaplaincy functions.
Integrates Chaplain support into team culture, including staff care, debriefing, and support to critical incidents when appropriate.
Program Operations, Data & Compliance:
Oversees day-to-day shelter operations to ensure safe, consistent, and effective service delivery.
Ensures adherence to intake processes, documentation standards, and program workflows.
Provides training and oversight in the use of data systems (HMIS, Activate Care, SharePoint) to ensure accuracy and data quality.
Monitors program compliance with internal policies, funder requirements, and regulatory standards.
Maintains and update shelter policies and procedures to reflect current practices and requirements.
Supports incident documentation, reporting, and follow-ups.
Maintains full operational awareness of the site, proactively identifying and addressing gaps in processes, safety, compliance, and documentation.
Partners with Chaplain to develop, manage and monitor site and benevolence budgets, ensuring responsible stewardship of resources.
Collaborates on financial decision-making related to participant support, balancing compassion with consistency, equity and program guidelines,
Collaborates on financial decision-making related to participant support, balancing compassion with consistency, equity and program guidelines.
Maintains awareness of site budget utilization and ensure alignment with organizational goals.
Participant Experience & Service Quality:
Ensures services are delivered in alignment with trauma- informed care and harm-reduction principles.
Supports staff in building respectful, trusting relationships with participants while maintaining clear boundaries and expectations.
Monitors service quality and participant experience through observation, staff supervision, incident review, and participant feedback, and implements improvements as needed.
Promotes safe, inclusive and welcoming environment for all participants.
Ensures concerns are addressed and service quality is consistently upheld.
Cultivating the Mission and Values of C@P through Community Partnerships and C@P Programs:
Demonstrates commitment to trauma-informed care and harm-reduction approaches.
Networks with and attend meetings alongside social service agencies to promote interagency communication, coordination, and continuity of care.
Participates in collaborative opportunities alongside local partnering organizations.
Collaborates with all team members in a respectful and collaborative manner, following C@P's values of seeing with compassion, while utilizing the outward mindset and non-violent communication principles.
Work environment:
- Works in a dynamic shelter and encampment environments with frequent interruptions, competing priorities, and both indoor and outdoor responsibilities.
- Regularly interacts with participants who may be experiencing homelessness, trauma, mental health challenges, substance use disorders, or crisis-related behaviors.
- Some work may occur in an outdoor setting or encampments with uneven or unstable surfaces, including mud, rocks, roots, and other environmental hazards.
- May be exposed to adverse weather conditions while walking between program areas or community locations.
Physical Requirements:
- This positions requires walking long distances outdoors in adverse weather conditions.
- Must be able to go up and down stairs.
- Must be able to push, pull, and/or lift 50 pounds or less.
Other Requirements:
- MUST have valid Oregon Driver's license; must have been a licensed driver for at least three (3) years; must have a driving record that permits coverage under C@P's company insurance.
- All applicants must successfully pass a preemployment drug screening prior to beginning employment.
- Must be available to work occasional evenings, weekends, holidays, respond to urgent site needs as required and provide on-call coverage for assigned on-call dates.
Supervision & Guidance:
This position operates under general supervision and receives regular direction, support, and performance feedback from leadership. The role initiative, reliability, and consistent communication regarding program operations, progress, challenges, and needs. Collaborates closely with the Site Chaplain as a cross-functional partner; the Shelter Manager retains primary responsibility for program operations, staffing, and service delivery.
Church at the Park is committed to advancing equity, diversity, and fostering belonging in all that we do. We are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission.
