Showmanship Manager - International

At Wynn Las Vegas, we curate unforgettable experiences for the world’s most discerning
guests. The Showmanship Manager is a critical member of the Casino Host Team,
providing high-level administrative support and bespoke experience coordination for our high-end casino clientele. This role ensures that every detail—from personalized amenities to exclusive activations is executed with precision, elegance, and discretion.

Essential Job Duties & Essential Responsibilities:

• Provide administrative support to the Casino Host Teams, including calendar
  coordination, guest itinerary curation, and internal communications with a high
  level of confidentiality and strong sense of urgency.
• Assist Casino Hosts with all pre-arrival and arrival preparation to ensure a seamless
  check-in experience for high-valued casino guests.
• Maintain and update confidential guest profiles, preferences, and engagement
  history to support personalized service delivery.
• Assist in the strategic planning and execution of bespoke experiences, luxury
  amenities, and exclusive events tailored to VIP guests.
• Liaise with internal departments to fulfill custom guest requests and ensure seamless execution.
• Track and manage high-touch data inputs across CRM and guest management
  platforms.
• Catalog special moments for historical storytelling.
• Prepare polished correspondence, presentations, reports, and guest-facing
  materials.
• Stay informed on luxury hospitality trends, gaming activations, and experiential
  design to inform guest offerings.
• Take initiative to streamline workflows, elevate service standards, and support host
  team performance.
• Use sound judgement and make decisions in accordance with established comp
  and expense guidelines.
• Performs various projects, ensures timely follow-up, anticipates administrative
  needs, and handles other duties as assigned by Casino Marketing Department
  Leaders.
• Review and process CRM reports
• Uphold Wynn’s brand standards of discretion, sophistication, and excellence in
  every interaction.
• Perform all other job-related duties as requested

Qualifications

• High School Diploma, GED or equivalent
• Must be 21 years of age or older
• At least a minimum of two (2) years of experience in casino resorts, hospitality, guest services, or as an Executive Assistant in a luxury, progressive, high-touch industry preferred
• Strong background in event planning, guest services, or luxury brand activations
• Knowledge of current trends in luxury amenities, experiential design, and high-end
  service delivery
• Familiarity with VIP guest/customer management systems and loyalty platforms
• Proficient in Microsoft Office Suite and comfortable navigating CRM and data
  platforms (Salesforce, Opera, Patron)
• Demonstrated ability to thrive in a fast-paced environment and manage multiple tasks with high energy and a positive, professional demeanor
• Creative problem-solver who brings innovative ideas while maintaining high attention to detail
• Collaborative and upbeat team player, able to contribute positively to a culture of excellence and guest interactions.
• Energetic and creative with a passion for luxury hospitality and entertainment
• Excellent communication and interpersonal skills, with a service-driven mindset
• Must be able to work flexible hours, including evenings, weekends, and holidays as business needs dictate.
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times
• *Local candidates strongly preferred - relocation assistance is not available
• This is an in-office position at our Las Vegas Nevada property - remote and/or telecommuting is not available

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.