RETHINK MANUFACTURING
The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience. We deliver products to meet the demands of today while building a platform to take advantage of what comes next.
Working with us means you’ll have the opportunity to make lasting, impactful changes for our company and our customers. If you’re ready to apply your exceptional skills to create the factory of the future, we’d love to speak with you.
ABOUT THE ROLE
The Site Automation Engineer owns the performance and reliability of robotic assembly systems deployed at a major customer site. This role serves as the primary technical interface between the customer, manufacturing partners, field teams, and Bright Machines’ remote experts. You’ll use live data, diagnostic tools, and hands-on automation and robotics troubleshooting to resolve hardware and software issues, drive continuous improvement, and ensure high system uptime. Strong communication, customer focus, and experience in automated manufacturing environments are key to success.
This role supports a 24/7 manufacturing site, with scheduled overnight and weekend shifts. To support work-life balance, shifts rotate weekly—three shifts one week and four shifts the next.
You’ll be part of an on-call rotation to ensure smooth operations, with a 3-hour remote response SLA and a 24-hour onsite response expectation.
While the role is primarily onsite to support production, there is flexibility to work remotely when an onsite presence is not required.
WHAT YOU WILL BE DOING
You will be responsible for multiple robotic assembly systems deployed to a major tech customerYou will be interacting with customer and customer manufacturing partner about performance of our equipmentYou will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development You will be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leadsUse your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actionsMaintain status reports at various levels of detail and synthesisEducate and train customers on device operation, maintenance, troubleshooting and repairProvide excellent customer service, actively listen to customer concerns, and address issuesTravel up to 10%, mostly for training
WHAT YOU WILL BRING
Experience in an automation and robotics environmentBachelor’s Degree (Mechanical or Electrical Engineering); Associate degree with equivalent years of experience may be considered.Automation, robotics, and PLC experienceUnderstanding of Recipe DebugExperience using Vision systems for inspection and point of interest interpolationConfidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modesTechnical documentation experience (reading, creating, editing)Ability to diagnose and repair complex mechanical systemsCapable of following electrical and mechanical drawingsSelf-starter with ability to work productively with minimal supervisionCalm, collected demeanor and commitment to customer service
IT WOULD BE NICE IF YOU HAD
Experience in an electronics manufacturing environment or similarFamiliarity with code, command line interfaces, and can find your way around a LAN. (Production-style coding is not required)
BE EMPOWERED TO CHANGE AN INDUSTRY
Bright Machines is a next-generation, AI-enabled manufacturer focused on data center infrastructure assembly operations. Bright Machines uses its proprietary AI-based robotics and software to assemble AI infrastructure hardware products (i.e., data center servers) for hyperscalers and leading Original Equipment Manufacturers (OEMs). With its new AI factory, Bright Machines addresses increasing market demands for computing power due to the surge of AI and the U.S. national mandate to reshore manufacturing by building data center infrastructure at scale with higher quality and shorter time-to-market.
Bright Machines is headquartered in San Francisco, California, with an integration center in Guadalajara, Mexico. The company has been recognized as one of Forbes’ AI 50, awarded “Best AI-based Solution for Manufacturing” by AI Breakthrough, named a “Technology Pioneer” by the World Economic Forum, and highlighted by several other leading technology and innovation organizations.