Site Reliability Engineer
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
As a Site Reliability Engineer at OpenLoop, you’ll help ensure the reliability, performance, and security of our cloud infrastructure supporting our telehealth platform. You’ll work closely with engineering, product, and security teams to improve automation, observability, and incident response. Based in our Nashville office, you’ll contribute to building resilient systems and a culture of shared ownership and continuous improvement.
What You'll Do
Cross-Functional Collaboration
Partner with engineering teams to improve system reliability and deployment practices
Engage with Openloop teams on SRE guidelines and best practices about automation and infrastructure
Work with security teams to implement secure, compliant infrastructure
Operational Excellence
Ensure 24/7 system availability and rapid incident response
Implement and maintain disaster recovery and business continuity plans
Skilled at performance tuning — identifying bottlenecks at infra, app, and database layers.
Security
Understanding of cloud security principles (least privilege, network segmentation, encryption at rest/in transit).
Familiarity with compliance frameworks (SOC 2, ISO 27001, GDPR, HIPAA) and how SRE supports them.
Cultural
Advocate for blameless culture and continuous improvement.
Collaborate closely with product and engineering to make reliability a shared responsibility.
Who You Are
2-3 years of experience in DevOps or Site Reliability Engineering
Good background in AWS, particularly with serverless architectures
Understanding of observability and incident management
Strong knowledge in at least one programming language (Typescript, Python, Go, etc.). Previous experience as a Developer is a plus
Knowledge of Linux/Unix systems and networking
Experience with Infrastructure as Code (AWS CDK, Cloudformation)
Experience managing monitoring and observability tools (Prometheus, Grafana, ELK, etc.)
Knowledge of CI/CD pipelines and deployment automation (Github Actions, GitLab CI, etc)
Understanding of database systems and performance optimization
Leadership & Communication
Excellent verbal and written communication skills
Ability to translate technical concepts to non-technical audiences
Good problem-solving and decision-making capabilities
Experience with agile methodologies
Our Benefits
In addition, for salaried positions you would also be eligible for:
Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Generous PTO and hybrid-work flexibility
401(k) + Company Match
Life Insurance, Pet insurance, and more
Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We’d love to meet you.