This role focuses on delivering essential support services for the operation of critical telecommunication systems, central data center systems, and client infrastructure, encompassing the following scope of work.
Monitoring of data network operation
Management of alerts from monitoring systems (NOC/SOC)
Monitoring the availability of telecommunication circuits and equipment
Management-Parameterisation of telecommunication equipment
Telephone user support, fault monitoring and reporting
Solving technical problems of first and second level
Requirements
Bachelor’s Degree in Computer Science or related technical discipline, or the equivalent combination of education, professional training, or work experience
Excellent verbal and written communication skills, both in Greek and English language
The ability to pick up new technology or concepts very quickly is required.
This position requires shift work in a 24/7/365 environment. The capacity to work evening, overnight, and weekend hours is required.
Ability to communicate effectively with various teams to explain and elaborate on technical details.