Social Media and Community Manager
$96k - $132k USD
Bitly is a leading global platform for link and QR Code management, enabling brands and businesses to create, manage, and measure digital interactions across both online and offline channels. Used by millions of people around the world, Bitly helps teams deliver reliable, seamless experiences and gain clear insight into what’s working across every connection.
As we continue to redefine how brands connect with their customers, we’re looking for passionate individuals eager to drive innovation and shape the future of engagement. Join us in turning every click, tap, and scan into a powerful catalyst for connection.
We know the best teams bring different backgrounds, perspectives, and lived experiences. If you're excited about a role and believe your skills and experiences align meaningfully with it, we encourage you to apply.
The Role
Bitly is looking for a Social Media & Community Manager to own our social presence and help shape how our brands show up, engage, and build trust with our audience across platforms. Social and community are where people interact with Bitly in real-time—asking questions, sharing feedback, and forming opinions about our brand. In this role on the Brand & Content Team, you’ll help ensure those moments are thoughtful, consistent, and aligned with the trust we aim to build every day.
This role is ideal for a strong individual contributor who is ready to run programs independently, partner cross-functionally, and deliver results with clarity and consistency. You’ll oversee our global social channels across two brands and help evolve our approach to community engagement across platforms.
Key Responsibilities
- Own social media presence across both Bitly and QRCG by Bitly, from strategy and planning through publishing, engagement, and performance
- Support product launches and marketing campaigns through social amplification and coordination, ensuring messaging, timing, and execution are aligned
- Proactively communicate plans, progress, and insights to cross-functional partners, sharing context and recommendations
- Monitor trends, sentiment, and conversations to surface insights and risks, escalating sensitive issues with internal partners as needed
- Create and adapt engaging visual assets for social, balancing speed, creativity, and brand consistency across platforms
- Steward and evolve brand voice across social and community touchpoints, adapting to platform, audience, and global context
- Manage budgets and work with external agencies or contractors as needed to support social and community goals
- Manage Bitly’s Reddit program in partnership with an external agency, including content review, posting, and engagement, while identifying and evaluating additional emerging community platforms (e.g., Quora) for potential investment
- Partner with members of the Brand & Content team to support day-to-day social operations, including responding to customer support-related inquiries
- Track and report on performance across social and community channels, delivering insights and recommendations to stakeholders
- Support executive thought leadership through content development and ghostwriting, in partnership with the rest of the Brand & Content team
- Leverage AI strategically alongside new formats, platforms, and tools to improve efficiency, scale execution, and inform future strategy
Requirements
- 4–6+ years of experience managing social media and/or online communities for B2B, SaaS, or technology-driven products
- Experience using social media management and analytics tools (e.g., Sprout Social) and basic design or editing tools (e.g., Adobe Creative Suite, Canva)
- Proven ability to own social channels end-to-end, including strategy, execution, reporting, and hands-on community engagement
- Strong writing and editing skills, with the ability to adapt tone, voice, and messaging across platforms, audiences, and contexts
- Ability to work independently while collaborating effectively with cross-functional partners across the organization
- Sound judgment, strong attention to detail, and the ability to prioritize in a fast-moving environment
- Creative, curious, and open to feedback
What Success Looks Like
- Increased brand visibility across social and community channels
- Strong and improving share of voice across social channels
- Consistently positive sentiment and feedback, reinforcing trust in our brand
US Employee Benefits - Your benefits start on Day 1!
Health & Wellbeing
- Inclusive health, dental, and vision plans built to support diverse lifestyles.
- Employer contribution to HSA plans.
- Generous paid parental leave.
- Enhanced support for reproductive health, family planning, and new parents.
- Robust mental health support and Employee Assistance Program (EAP) with confidential counseling services.
- Comprehensive well-being benefits, including a reimbursement program,
- Flexible PTO policy.
Inclusion & Belonging
- Impactful connections and community building through our Employee Resource Groups
- Company-sponsored events to connect Bitizens together.
Financial
- 401k with up to 4% employer match, access to financial professionals to offer our employees the opportunity to plan for a strong financial future well beyond their working years.
- Stock Options.
- Life, Short-term Disability, and Long-term Disability options.
- Flexible workspace support provided, including home office, cell phone, and WiFi service reimbursement.
- Coworking reimbursement for eligible employees.
- Voluntary Benefits: Pet Insurance, LegalShield, IDShield, Hospitalization, and Accident coverages.
- Reimbursement for professional development.
Eligibility
US applicants must be currently authorized to work in the United States on a full-time basis. Bitly does not sponsor or support any immigration processing.
*** Must live in or be willing to relocate to one of the following states to be eligible for hire: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, New York, New Jersey, North Carolina, Pennsylvania, Texas, Vermont, Virginia, Washington ***
If you are based in California, we encourage you to read this important information for California residents linked here. (https://bitly.is/CPRACandidates)
As part of our hiring process, we conduct routine measures to verify the authenticity of candidate applications and credentials. These steps help us maintain a fair, secure, and high-quality recruitment experience for all applicants.
Compensation
The salary range for this role takes into account a wide range of factors considered in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications as well as other business and organizational needs.
Base Salary Range
$96,000—$132,000 USD