Software Subscription Specialist
About Procare
For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.
Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
A Little About the Role
The Software Subscription Support Specialist is responsible for supporting all subscription-related billing inquiries, managing hardware procurement workflows, and partnering cross-functionally with Finance and Operations on billing initiatives.
This role ensures timely and accurate resolution of billing cases, proactive monitoring of account restrictions (softlocks, bad debt), and seamless hardware order fulfillment to support customer activation and retention.
The ideal candidate is detail-oriented, process-driven, comfortable working in Salesforce, and confident in navigating cross-functional collaboration with Finance, Support, and Vendors.
What you’ll do:
Subscription & Billing Support
- Answer and manage the Billing Support phone line
- Work and resolve cases within the Billing Support Salesforce queue
- Provide timely, accurate responses to customer billing inquiries
- Research account discrepancies and partner with Finance as needed
- Maintain accurate case documentation and follow-up notes
- Meet established productivity and SLA expectations
Billing & Finance Projects
- Assist with billing-related operational initiatives, including:
- Softlock review and account monitoring
- Bad debt list research and follow-up
- Account status updates in coordination with Finance
- Support Salesforce billing workflow improvements
- Partner with Finance on process enhancements and reporting needs
- Monitor and respond internal Slack channels
Hardware Operations & Vendor Management
- Process purchase orders to vendors for hardware fulfillment
- Manage procurement and tracking of hardware inventory
- Coordinate with vendors to ensure timely shipment and order accuracy
- Escalate supply or fulfillment issues proactively
Our ideal candidate will have:
- 2+ years' experience in billing, finance support, subscription support, or SaaS operations
- Experience working in Salesforce (or similar CRM)
- Strong attention to detail and analytical skills
- Comfortable managing multiple queues and communication channels
- Ability to work independently and escalate appropriately
- Strong written and verbal communication skills
- Experience in SaaS subscription billing environments
- Experience supporting hardware procurement or vendor management
- Familiarity with softlock/bad debt workflows
- Experience partnering directly with Finance teams
Why Procare?
- Excellent comprehensive benefits packages including: medical, dental, & vision plans
- HSA option with employer contributions
- Vacation time, holidays, sick days, volunteer & personal days
- 401K Plan with employer match and immediate vesting
- Employee Stock Purchase Plan
- Employee Discount Program
- Medical, Dependent Care, and Transportation FSA Plans
- Company paid Short and Long-Term disability and Life Insurance
- RTD EcoPass for all Denver employees
- Tuition Reimbursement and continued Professional Development
- Fast paced, high energy workplace environment in prime downtown location
- Regular company provided meals
Salary
$20.00 - $22.50/hour DOE
Location
This position is based in our Denver, CO office. We are currently in a hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a minimum of 3 days a week.