Solar Success Assistant

The Solar Success Assistant will be based out of our Annadale, NJ office and will report directly to Green Power Energy’s Director of Operations.  The Solar Success Assistant will be responsible for hosting virtual meetings with customers with new solar systems.  Additionally, the candidate will be responsible for assisting the Director of Operations during the busy season.  The applicant must have an upbeat personality and can-do attitude.  $52-55k, depending on experience. 

Responsibilities:

• Provide support for the Director of Operations and Operations Team
• Schedule post installation meetings 
• Host virtual post installation meetings to go over the solar system and incentive programs
• Inform customers about our referral program and obtain positive online reviews
• Assist customers with questions over the phone or via email after they have been installed
• Manage the email inbox that provides customers updates on their solar project
• Register solar systems for warranties and prepare digital project manuals for customers
• Assist with incoming phone calls and transfer accordingly 
• Provide data entry support and maintain company’s CRM as needed
• Actively track and prioritize project tasks needed to be completed by the operations team
• Follow up on aging projects and find resolutions to expedite issues
• Be willing to learn operations tasks and step in to assist with applications as needed
• Review customer’s solar systems and utility bills 
• Respond to customer and team emails on a daily basis
• All other duties as assigned

Requirements

• Excellent organizational skills
• Outstanding verbal and written communication skills
• Advanced proficiency in Microsoft Office and/or Google Suite (Excel, PowerPoint, Word)

• Must be motivated and ready to work in a fast paced environment
• Ability to interact with others effectively within the team environment

• Ability to take direction, identify problems, develop solutions, conduct analysis independently and in collaboration with others

• Ability to work independently, manage multiple tasks and projects

• Creative thinker with the ability to make decisions and execute effectively

• Ability to work within a team environment and provide back-up support to other Project Coordinators as needed

• Maturity to handle confidential issues and communicate effectively with team members and Senior Executives

• Ability to anticipate change and react efficiently and expeditiously

• Systematic approach in carrying out assignments, including appropriate follow-up
• In office, 40-hour work week

Benefits

• W-2 Employee
• Retirement Plan (401k)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Health Care Plan (Medical, Dental & Vision)