The Opportunity
As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service. You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer's business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to Salesforce. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.
The Skill Set:
Lead implementations with enterprise-level customers from kickoff to go-live Gather requirements from customers and designing software solutions based on complex customer business processes and requirementsIdentify areas of implementation process improvements based on latest Sitetracker product featuresUtilize your strong understanding of database principles to create efficient solutionsOrganize multiple ongoing projects and able to troubleshoot issues with precise attention to detailLearn new tools and software and leverage them to develop a thoughtful, analytical insightsPerform analysis on customer data and build reports/dashboards based on customer specificationsConfigure/develop Salesforce in a client facing environment is preferred
Within 60 days, You'll:
Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industryBe able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically - but will be able to think strategically on how Sitetracker can solve their problem)Lead a small business or corporate level implementation supported by an experienced implementation leadIdentify best practices, gap areas, and/or any areas of opportunity for improvement in our existing processReview large customer data set with no assistance/help from teammatesUtilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships
Within 180 days, You'll:
Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the teamBe able to independently lead a corporate level implementationAppropriately communicate the right message to customersRaise issues to the internal team when an issue appears
Within 365 days, You'll:
Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviewsRarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation DeveloperBe able to lead an enterprise level implementation without supportInfluence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers