Solutions Engineer (Post-Sales)
About the job
FORMANCE is seeking a Solutions Engineer (Post Sales) to support our Operations team in a fast-paced, high-performance environment.
You’ll be the technical backbone bridging our product with client needs, helping scale our operations efforts and shaping how customers experience our platform.
This hybrid role combines technical expertise, client-facing problem-solving, and product integration, with plenty of room to grow and shape the scope based on your strengths.
You’ll play a key role in ensuring our solutions are robust, well-integrated, and tailored to our customers' needs, all while collaborating closely with Sales, Product, and Engineering in a hybrid environment that values flexibility and connection.
What you'll do:
You will work mostly on post-sales operations.
Work closely with our Post-Operations team throughout the customer journey
Develop a deep understanding of our customer use cases, flows of funds, and business objectives to add value effectively.
Ensure an excellent customer experience and apply technical expertise throughout the implementation by maintaining consistent, clear communication with multiple stakeholders.
Differentiate between "must-have" and "nice-to-have" requirements and feedback from the customer during the deployment.
Own the technical implementation process: identify and document project milestones, manage dependencies, and ensure timely delivery
Identify and mitigate project risks such as scope creep, stakeholder engagement, customer IT resourcing, and internal backlogs, escalating issues to internal or customer executives as necessary.
Maintain clear and consistent communication with internal and external stakeholders
Use these "live" cases to create a repeatable playbook, incorporating learnings, frameworks, and best practices to support our growth.
Who you are:
Over 5 years of experience in software engineering within the payments or fintech space
A passion for precision in scoping implementations or migrations, and excelling in negotiations with strategic thinking, patience, and emotional intelligence. You'll handle complex, cross-functional projects daily.
Good communication : be reassuring, be able to take the lead
Ownership mentality and initiative : if you see something that needs to be done, take action!
Benefits
Pension
Health insurance
Remote work allowance: £500 one-time setup bonus.
Equipment: Latest MacBook Pro or equivalent provided.
About FORMANCE:
Formance is on a mission to unlock the next generation of financial applications by solving today’s hardest problems in the space — with full flexibility and programmability to build unique and sophisticated financial products, with the most effective financial services providers. Our platform was built with a distinctive angle from the ground up, focusing on the flow of funds first to help businesses realize their product visions on a solid financial foundation.
Starting with an Open Source Ledger (i.e. a database for financial transactions), we’re building a comprehensive suite of modern financial backend modules, including native and automated reconciliation, workflow engines, and connectors with various financial services providers - e.g. Stripe, Adyen, Modulr, Wise, Atlar. This unique approach has made us the trusted financial backend for leading SaaS companies and financial institutions like Booksy, Doctolib, and Liberis, along with many others worldwide. Our success stems from the trust in our open-source foundation, the high level of programmability of our solutions, and our software-first approach, moving beyond traditional payment business models.
We’ve recently opened two new offices in New York and London to accelerate our worldwide expansion.
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