Spanish Speaking Customer Support for Home Appliances Department - WFH Greece

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Customer Support Representative for our Home Appliances Department, with the flexibility to work from home in Greece! In this vital role, you will serve as the primary contact for our Spanish-speaking customers, addressing their inquiries and providing top-notch support related to home appliances.

This position is ideal for individuals who are passionate about delivering excellent customer service and have a strong understanding of home appliance products. Join our dedicated team and help our customers achieve the best experience with their home appliances!

Responsibilities

• Respond to customer inquiries in Spanish via phone, email, and chat
• Assist customers with questions regarding our home appliance products, troubleshooting, and usage
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with technical support and other internal teams to resolve complex issues
• Provide information on product features, maintenance, and best practices
• Gather client feedback to enhance service quality and product offerings
• Participate in training sessions to stay updated on product changes and new offerings

Requirements

• Fluency in Spanish and English, both written and verbal
• Previous experience in customer support, preferably in the home appliances or electronics sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach toward customer satisfaction
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Comfortable with customer support tools and technology

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...