Specialist, Key Account Management (Payment & Loyalty)
Get to Know the Team
You'll be part of a fast-growing team driving the success of our Payments business by building strong merchant partnerships, unlocking growth opportunities, and delivering solutions that create value for both our partners and Grab.
Get to Know the Role
You will manage a portfolio of key accounts, focusing on building strong merchant relationships and driving revenue growth. This includes identifying opportunities, pitching campaigns, and driving adoption of GrabPay and PayLater solutions.
You will also support business development initiatives and work cross-functionally to execute strategies. This role reports to the Manager, Key Account Management.
The Critical Tasks You Will Perform
- Manage a portfolio of key accounts and build strong relationships through regular engagement with merchant stakeholders.
- Drive merchant growth by executing promotional campaigns, partnerships, and adoption of GrabPay and PayLater solutions.
- Identify and resolve merchant issues (e.g., settlement, technical), and provide effective solutions.
- Conduct Monthly Business Reviews (MBRs) to track performance and identify growth opportunities.
- Analyze performance data to develop initiatives that increase revenue and profitability in line with targets.
- Monitor market and competitor trends to identify opportunities for category growth.
- Collaborate cross-functionally (e.g., Marketing, Product, Tech) to support merchant needs, including campaigns, integrations, and reporting.
- Partner with marketing teams to execute campaigns, events, and other merchant engagement initiatives.
Qualifications
What Essential Skills You Will Need
- Minimum 2 years of experience in client-facing roles such as Account Management, Key Account Management (KAM), Merchant Management, Business Development, or Partnerships.
- Experience in payments, fintech, e-wallets, or financial services is preferred.
- Ability to present ideas clearly, guide stakeholder decision-making, and negotiate commercial or campaign terms with merchants.
- Proven stakeholder management to identify opportunities, understand merchant needs, and drive revenue growth.
- Proficiency in Excel (e.g., pivot tables, data analysis, reporting) to interpret performance metrics (e.g., TPV, MTU, adoption rates) and recommend data-driven actions.
- Experience collaborating cross-functionally with teams such as Marketing, Product, Strategy, and Operations to execute campaigns and business initiatives.
- Ability to manage a portfolio of accounts, prioritize initiatives based on business impact, and consistently deliver against revenue or performance targets.
- Strong execution skills to manage multiple campaigns and timelines with accuracy and timely delivery.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.