Specialist Operational Improvement Manager
As a Specialist Operational Improvement Manager, you will drive operational excellence and proactive, value-adding risk management across Corporate Credit & Risk functions—including Corporate Lending, Development, Portfolio, and Recoveries. This role serves as a catalyst for continuous improvement, combining operational enhancement with specialist assurance responsibilities. It ensures robust processes, effective controls, and ongoing efficiency gains throughout all Corporate Credit & Risk activities.
As a Specialist Operational Improvement Manager, we are looking for someone to:
Lead initiatives to streamline processes, eliminate inefficiencies, and enhance productivity across Corporate Credit & Risk functions. Develop and implement frameworks for continuous improvement, leveraging data-driven insights
Establish and maintain robust control environments to mitigate operational and credit risk. Conducts assurance reviews and control testing to validate compliance with internal processes, standards and requirements. Proactively identifies emerging risks and implements preventive measures to safeguard business integrity. Acts as delegated support for Incident Ownership, ensuring timely resolution of incidents and root cause analysis
Ensure adherence to governance standards and regulatory obligations across all Corporate Credit & Risk activities. Collaborate with Compliance and Audit teams to address findings and implement corrective actions promptly. Assist in the ongoing management and maintenance of departmental Business Continuity procedures, Business Impact Assessments
Partner with Corporate Heads of Department to align operational strategies with business objectives. Act as a trusted advisor, providing insights and recommendations for strategic advancement, planning and decision-making. Foster a culture of accountability, transparency, and continuous learning within the team
Define and track key performance indicators (KPIs) to measure operational efficiency and risk management effectiveness. Prepare and present
Qualifications
Essential
- Knowledgeable in first-line risk management and operational support
- Skilled in risk management practices, including effective documentation and incident review
- Applies a pragmatic, proportional approach to risk management focused on value delivery
- Confidently engages senior stakeholders, building strong, respectful relationships and clearly translating complex risk issues into practical, understandable terms
- Skilled in regulatory perimeter assessment, able to distinguish between regulated and unregulated applications and communicate this effectively to stakeholders
- Detail-oriented with a strong ability to identify anomalies and discrepancies in information
- Experienced in regulated mortgage lending and commercial lending
Additional Information
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Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Click here for more information on our Recruitment Process
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.