Sr Associate - PMO

Position: Sr. Associate(PMO)

Key Responsibilities: 

• Establish and nurture a trusted business advisor and tactical management relationship with a set of named clients 

• Gathering requirements from our clients 

• Manage planning, prep, and delivery of all projects for specific clients 

• Maintain a project backlog 

• Ensure high-quality delivery while adhering to project scope, objectives, and margin requirements 

• Make effective decisions and trade-offs under pressure 

• Work through issues and risks with clients in assessment planning, preparation, and delivery 

• Collaborate with Resource Management to develop resource plans and facilitate consultant on-boarding/off-boarding 

• Schedule and kick off each project 

• Direct technical resource priorities to satisfy client commitments and SLAs 

• Monitor and track assessment team progress and report back to client 

• Host conference calls and daily meetings with clients and the assessment team 

• Facilitate review of findings with clients and the technical assessment team 

• Receive and track periodic, on-going requests from clients regarding specific project needs 

• Address and monitor all incoming customer communications 

• Escalate all items including those urgent in nature, from the client to the appropriate organisation resource or manager 

• Work in close contact with technical staff members to understand organisation service offerings and determine the best course of action within the project life cycle 

• Audit deliverables and evaluate team performance

Qualifications & Experience:

• The right candidate will have worked in an environment where detail-oriented behaviour was required at a fast-pace on an ongoing basis 

• Ability to consistently respond to customer needs in a timely and effective manner 

• Excellent client management skills 

• Excellent written and verbal communication skills – with strong phone and email skills 

• Schedule, Budget, and Invoice Management 

• Issue Management and Resolution 

• Experience managing software security or IT projects preferred, but not mandatory 

• Experience with MSWord, Excel, Outlook, Project, and other general office applications 

• 1-3 Years of experience working in a Project Management office setting 

• Consulting experience is desired but not mandatory 

• Experience with Project Management activities on security projects: network, infrastructure, and application preferred 

• Experience working with SharePoint highly desired 

• PMP Certification a plus Education and Certifications Bachelor’s Degree – engineering or equivalent preferred