Sr. DevOps Engineer

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us?  Check out:  www.cyara.com

Cyara’s Values: 

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara’s Diversity, Equity, Inclusive and Belonging: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

Job Function Description:

We are seeking a talented Sr. DevOps Engineer to join our dynamic team. In this role, you will play a pivotal role in maximizing the potential of our AWS infrastructure, collaborating closely with developers to optimize services and servers for improved efficiency and performance. This position offers a unique opportunity to work on cutting-edge cloud technologies including AI and contribute to the creation of a top-class cloud environment for our customers. The Cloud Engineering team consists of cloud engineers with various levels of scope and responsibilities.

● Design, implement, and maintain scalable and secure cloud infrastructure.

● Develop and execute automation scripts for cloud resource provisioning and configuration.

● Implement DevOps best practices to establish and optimise CI/CD pipelines and participate in the application release process as needed.

● Implement and enforce security measures to protect the cloud environment.

● Monitor system performance and troubleshoot issues for optimal reliability.

● Collaborate with cross-functional teams to provide technical solutions.

● Maintain thorough documentation for all cloud-related processes and configurations.

● Embrace #FinOps culture and optimise cloud cost to run applications efficiently.

● Architect and implement AWS landing zones and multi-account strategies using AWS Organizations and Control Tower.

● Design and manage disaster recovery and business continuity solutions across AWS regions.

● Lead migration initiatives from on-premises to AWS or between AWS accounts/regions.

● Implement observability solutions using CloudWatch, X-Ray, and third-party monitoring tools.

● Design and implement serverless architectures using Lambda, API Gateway, Step Functions, and EventBridge.

● Establish and maintain AWS Well-Architected Framework reviews and remediation plans.

● Mentor junior engineers and conduct technical reviews of cloud solutions.

● Define and manage cloud governance policies, tagging strategies, and resource lifecycle management.

● Advanced programming skills in relevant languages such as Bash, Python, Go & PowerShell.

● Strong experience with AWS services such as VPC (designing and optimising Networks), AWS Transit Gateway, EC2, ECS, Lambda, EKS and more.

● Experience with Infrastructure as Code, such as Terraform, CloudFormation & CDK.

● Strong analytical and problem-solving skills.

● Strong communication and collaboration skills.

● Good understanding and experience in modern Cloud Engineering practices.

● Deep expertise in containerisation using ECS, EKS, and associated services (ECR, Fargate).

● Proficiency with infrastructure monitoring and logging (CloudWatch, CloudTrail, AWS Config).

● Experience with AWS security services: GuardDuty, Security Hub, Secrets Manager, KMS, IAM Identity Centre.

● Knowledge of AWS databases: RDS, Aurora, DynamoDB, ElastiCache, Redshift.

● Understanding of AWS networking concepts: Direct Connect, VPN, PrivateLink, Transit Gateway.

● Experience with serverless architectures and event-driven design patterns.

● AWS certifications (Solutions Architect Professional, DevOps Engineer Professional, or Security Specialty).

● Familiarity with FinOps practices and cost optimisation tools (Cost Explorer, Trusted Advisor, AWS Compute Optimizer).

● Experience with CI/CD tools: CodePipeline, CodeBuild, CodeDeploy, or Jenkins/GitLab CI.

● Knowledge of compliance frameworks (SOC2, ISO27001, HIPAA, PCI-DSS) as they relate to AWS.

● Minimum 6 years industry experience.

● BS in CS/Masters in CS or equivalent.

● AWS certification(s) (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) preferred.

Agencies: Thanks but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid