Sr. Director, IT

The Senior Director of IT is responsible for the organization’s technology environment, encompassing hybrid infrastructure, on-prem enterprise applications, and security. This role focuses on scalable and efficient IT operations that enable engineering velocity while ensuring strong security, compliance and high-quality employee experience.

The Senior Director must operate as a hands-on leader, balancing strategic planning with day-to-day execution, maintaining strong partnerships with Software Engineering, DevOps and Enterprise Services. The environment is established and revenue-generating, requiring steady leadership, technical depth, and decisive, informed decision-making.

Responsibilities

• Own and oversee operation of multiple on-prem datacenters, manage cloud (Azure and AWS) infrastructure for corporate workloads ensuring performance, reliability, and scalability.
• Lead administration, optimization, and ongoing development of core internal systems, including Microsoft Dynamics CRM.
• Design for simplicity and scale minimizing operational overhead and friction through automation and managed services
• Manage availability, performance, backup and disaster recovery for IT systems. including hardware, virtualized environments, networking, identity and security systems.
• Strengthen and maintain the company’s security posture across infrastructure, endpoints, identity, and data.
• Manage IT department, Enterprise Services team, and a small compliance function, setting priorities and driving accountability
• Oversee vendor relationships, including managed service providers, holding partners to clear standards and measurable outcomes.
• Develop and manage IT budget, balancing operational stability with forward-looking investments; create predictable and optimized IT cost model that scales with headcount, customers and new solutions
• Create new, update existing and enforce policies around governance, access control, data protection, and regulatory compliance.
• Partner with executive leadership to align technology choices, operational efficiency and security posture with company growth objectives.
• Work closely with Engineering and DevOps on shared services (identity, networking, security, compliance), clearly separating corporate IT ownership from product engineering platforms and pipelines.

Qualifications

Skills

• Deep expertise in cloud and on-prem data center architecture, networking, identity, and security.
• Strong command of Microsoft platforms, including Dynamics CRM and the broader Microsoft 365 ecosystem.
• Experience managing corporate endpoints, their security and governance.
• Solid understanding of cybersecurity principles, risk management, and compliance frameworks.
• Ability to diagnose complex technical issues and guide teams toward practical resolutions.
• Clear communicator who can translate technical tradeoffs for non-technical stakeholders.
• Comfortable leading both internal teams and external vendors.
• Hands-on experience with infrastructure as code tools and modern CI/CD principals.

Requirements

• 15+ years of progressive IT experience in a software and services centric organization with customer facing SLAs and compliance requirements.
• Proven experience managing hybrid environments that include both on-prem and cloud infrastructure.
• Direct experience with Azure-based deployments in a production setting.
• Prior responsibility for enterprise applications such as Microsoft Dynamics CRM.
• Experience managing and developing technical teams.
• Bachelor’s degree in Information Systems, Computer Science, or a related field (or equivalent practical experience).
• Proven record of creating a positive employee IT experience across both engineering and non-engineering areas of the business.
• Ability to work in or regularly travel to Rochester, NY preferred; U.S.-based remote candidates considered with periodic travel for planning and collaboration.

Additional Information

Work Location

Rochester, NY preferred with periodic in-person collaboration at a shared coworking space. 

Physical Demands

The physical demands described here represent those necessary for an employee to successfully perform the essential functions of this position. This role is primary office-based and involves extended periods of sitting, as well as frequent hand use for typing and writing. The position also requires the ability to communicate effectively both orally and in writing. Occasional standing, walking, or bending may be necessary. Some travel will be necessary for customer visits, industry or company events, and meetings. The employee must be able to lift up to 10 pounds regularly and up to 25 pounds occasionally, which may include office supplies or small office equipment. Adequate visual acuity is essential for tasks involving reading, writing, and computer work. 

Position Type and Expected Hours of Work

This is a full-time exempt position. Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours including evening and weekend work may be required as job duties demand.

AAP/EEO Statement

BCC Software provides equal employment opportunity to all individuals regardless of age, race, color, creed, religion, ancestry, sex (including pregnancy, childbirth or related medical conditions), gender, sexual orientation, gender identity or expression (including transgender status), national origin, veteran or military status, marital status, genetic information, physical or mental disability, familial status, reproductive health decisions, status as a victim of domestic violence, or any other basis protected by applicable laws and regulations. Further, the company takes affirmative action to ensure that all applicants and employees are treated without regard to any of these characteristics during the application process and/or employment. Discrimination of any type will not be tolerated.