Sr. Director of Workforce Management
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
OpenLoop is looking for a Sr. Director of Workforce Management to join our team remotely. In this role, you will be responsible for leading the strategic planning, modeling, and forecasting of our extensive clinician workforce, which is largely 1099. This critical role will oversee workforce analytics, cost optimization, and risk management for OpenLoop's rapidly expanding network professionals. The individual will be responsible for developing sophisticated predictive models that ensure optimal clinician supply, cost efficiency, and operational excellence while supporting our ambitious growth targets.
What You'll Do
Create multi-scenario workforce planning models that optimize clinician availability, utilization rates, and geographic distribution.
Optimize the efficiency and output of a largely 1099 medical workforce through engagement, economics, training and so forth
Develop comprehensive cost models for clinician compensation, benefits, licensing, credentialing, and operational expenses across different employment models (W-2, 1099, partnerships).
Analyze return on investment for different workforce strategies, including internal hiring vs. contractor models, geographic expansion costs, and specialty-specific investments.
Assess and model risks related to clinician shortages, regulatory changes, competitive market dynamics, and economic factors.
Ensure workforce planning models account for state licensing requirements, credentialing timelines, and regulatory compliance across all 50 states.
Develop predictive models for clinician and client turnover, identifying at-risk providers and implementing retention strategies.
Monitor and model risks from healthcare labor market trends, including wage inflation, specialty shortages, and competitive pressures.
Partner with Clinical Operations, Finance, Legal, and Corporate Development teams to align workforce strategy with business objectives.
Manage relationships with workforce technology vendors, credentialing organizations, and external consulting partners.
Other duties as assigned.
Who You Are
Bachelor’s degree in a quantitative, business, or healthcare field (e.g., Data Science, Statistics, Economics, Healthcare Administration).
12+ years in workforce planning, operations strategy, or quantitative modeling—preferably in healthcare or large-scale clinical operations.
5+ years in senior leadership managing national or multi-market workforce planning initiatives.
Expertise in healthcare workforce dynamics, clinician licensing/credentialing, and telehealth delivery models.
Proven track record leading analytics teams, implementing predictive modeling, and driving data-driven decisions.
Advanced skills in financial modeling, cost analysis, and budget management.
Strong project management and strategic planning capabilities.
Excellent communication skills, able to convey complex concepts to diverse audiences.
Obsessed with delivering great, 24/7 operations
Our Benefits
In addition, for salaried positions you would also be eligible for:
Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more
Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We’d love to meet you.