Sr. Director, People Operations & Benefits
$200k - $230k USD
The Sr. Director, People Operations & Benefits is the architect and operator responsible for transforming our People Operations foundation into a scalable, compliant, technology‑enabled ecosystem that supports a rapidly growing organization. This role goes far beyond steady-state operations—we need a been-there, done-that transformation leader who has rebuilt People Ops environments, corrected flawed HRIS/ADP implementations, eliminated manual work, and implemented processes that create clarity, consistency, and compliance.
This leader will take ownership of People Operations, Benefits, HR data integrity, reporting, policy/SOP governance, leave administration, and operational effectiveness—with a mandate to redesign the systems, workflows, and operating mechanisms that power the full employee lifecycle.
While Systems/IT owns the technical HR platforms, People Ops owns the business architecture. This role defines how the systems should work: the workflows, data model, controls, compliance requirements, and user experience. They will be the key stakeholder advising on whether we remediate ADP or pursue a new HRIS/HCM system—and will lead the operational side of any transformation.
This is a role for a high-judgment operator who thrives in environments that require cleanup, simplification, and systemization. You will build the backbone that enables the People team—and the company—to scale to the next stage.
Key Responsibilities
People Operations & Benefits Strategy
- Lead overall strategy, projects, and process improvement for People Ops and Benefits—driving operational excellence, scalability, and employee experience.
Employee Lifecycle & Operations (Onboarding → Changes → Offboarding)
- Build and lead scalable onboarding, changes, and offboarding operations—setting workflows, SLAs, and compliance standards for the team to execute.
HR Tech & System Enablement
- Serve as business owner for ADP data and connected tools—define requirements, lead implementations, drive automation, and partner with IT on integrations and enhancements.
- Proactively identify system/process gaps and drive improvements that reduce manual work and improve employee/leader self-service.
Process Excellence & Operational Rigor
- Design and continuously improve People Ops through workflow automation, quality controls, governance frameworks, and mechanisms for ongoing optimization.
Data & Reporting Infrastructure
- Maintain and improve trusted dashboards and reporting infrastructure; establish data governance and quality standards that drive compliance and leadership decisions.
Compliance, Policies & Program Strategy
- Provide strategic oversight for compliance, leave administration, and benefits; create and enhance policies through continuous analysis of program effectiveness and competitiveness.
People Budget Management
- Own budget planning, forecasting, variance tracking, and vendor strategy in partnership with Finance and People leadership.
Qualifications Required
- 12+ years of progressive People Operations / HR Operations Leadership experience, including leading teams in a high-growth environment.
- Strong ADP experience and demonstrated capability as the business owner for HRIS workflows, data standards, and employee lifecycle execution.
- Proven implementation leadership (requirements, process design, UAT, change enablement, adoption) in partnership with a technical Systems/IT owner.
- Demonstrated success driving process improvement, automation, and operational governance.
- Strong data integrity and reporting acumen (definitions, audits, controls, dashboard upkeep).
- Experience owning or managing budgets, forecasting, and vendor spend.
- Critical thinking skills, service orientation, and strong cross-functional stakeholder management.
Preferred
- Experience in SOX environments and/or public-company readiness.
- Deep benefits operations experience, including vendor management and renewals.
- Experience building scalable shared services models (SLAs, case management, knowledge base practices).
#LI-REMOTE
Pay Transparency, Budgeted Range
$200,000—$230,000 USD
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Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
Our Culture
At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:
- Be bold in our vision & brave in our execution.
- Communicate directly, with empathy.
- Do what we say we're going to do.
- Be adaptable to change.
- Operate with a bias for action.
Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.