Sr Manager, Food & Beverage Operations
$105k - $140k USD
LA28 does not provide relocation assistance.
LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.
The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.
Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.
Sr Manager, Food & Beverage Operations:
The Games Delivery Revenue team oversees the Ticketing, Hospitality, Accommodations and Food & Beverage (F&B) departments. This department is responsible for securing key revenue streams for LA28, ensuring sold out and fully attended events, creating a robust and integrated accommodations strategy that supports our key stakeholders and operational needs, and delivering a comprehensive food and beverage plan for fans, stakeholders, the world’s press and broadcasters, workforce, and athletes.
Reporting to the Director of Food and Beverage Operations, the Sr Manager of Food & Beverage Operations will be responsible for supporting the creation, planning, and execution of the food and beverage strategy for the Olympic and Paralympic Games. They will help to oversee the food and beverage partnerships across all Olympic and Paralympic competition venues throughout Los Angeles and surrounding cities. They will be responsible for managing a significant portion of the Game’s overall 9-figure food and beverage budget and delivering millions of meals to fans, athletes, workforce, and other constituencies over the course of the Games. They will help to implement the strategic plan for partner operations, support operational implementation of F&B delivery, and work with selected partners to find revenue generation and cost savings opportunities. They will help to implement a food and beverage operational strategy that is both reflective and inclusive of Los Angeles’ diverse communities and peoples. As Sr Manager of Food & Beverage Operations, they will oversee all aspects of competition venue operations, from planning and procurement to execution and guest satisfaction. This role requires meticulous planning, strong leadership, and a deep understanding of complex projects and hospitality standards.
Key Responsibilities:
Strategic Leadership
- Hire, train, motivate, and evaluate venue management teams for assigned properties
- Directly supervise multiple sub-functions including retail operations, contract implementation, and amenity catering operations for assigned properties
- Adhere to unit budgets with clear steps to implement, monitor, and appropriately measure plan deliverables through financial metric and KPI tracking
- Implement operational growth plan from present through Games time
- Oversee and implement training programs in conjunction with selected partners to deliver optimized revenues and customer service
- Work with F&B team, key LA28 FAs, and external stakeholders to implement overall food vision and strategy, integration with sustainability plan, menu development, and service levels by constituent group
- Implement cost-control measures without compromising quality or guest satisfaction
Operations
- Oversee implementation of negotiated contractual terms with partners at assigned competition venues
- Support the establishment of core planning principles, including operational and service design plan
- Support the development of inclusive hospitality strategies to create frictionless guest experiences to meet the needs of guests and stakeholders with diverse physical, cultural, and dietary requirements
- In conjunction with selected partners, support the development of spatial allocations for both Back of House (BOH) & Front of House (FOH) kitchens and serveries, as well as equipment needs to deliver required F&B services
- Support the development and implementation of the venue QA strategy, policies, documentation, and tracking systems to ensure safe food handling and incident response
- Implement sustainable practices in food sourcing, waste sorting and reduction, and energy efficiency
Cross-Functional Collaboration
- Establish close working relationships with key functional areas (especially Venues & Infrastructure, Venue Management, Cleaning & Waste, and Integrated Operations) to ensure the Food & Beverage strategy maximizes revenue opportunities, minimizes costs, and works effectively within operational constraints
- Due to the evolving nature of both the 2028 Olympic and Paralympic games and the LA28 F&B team, all team members may be called upon to assist in areas of changing departmental focus and initiative. All team members will be required to approach their obligations with flexibility and a willingness to shift focus as needed
Background & Requirements:
- Minimum 7+years of relevant industry experience in catering and retail foodservice, preferably with 3 years of leadership experience in the live sport industry
- Experience managing high-volume food operations, particularly in large professional sports arenas or cultural festivals
- Experience implementing programs focused on maintaining the highest standards of food quality and guest experience
- A passion for telling stories through food and building an environment of authentic hospitality
- Experience working with a diverse range of stakeholders and proven success at building excellent working relationships
- Experience of delivering complex projects on time and within budget
- Experience working with senior managers across multiple functional areas
- Excellent leadership skills with track record of people development and budget achievement
- Extremely detail-oriented with excellent organizational skills
- Strong communication, team building, and interpersonal skills
- Well-developed problem-solving skills and ability to work independently to resolve issues
- Fluent working with Office suite products including Microsoft Excel and PowerPoint
Education:
Bachelor’s degree, equivalent work experience or culinary degree preferred
Physical Requirements and Working Conditions:
- Ability to work on-site in an open office environment, based in Los Angeles, CA.
- Ability to travel between units in crowded conditions to perform physical operational audits
- The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.
- Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.
- Sitting/Standing: Ability to sit or stand for extended periods while working at a desk or computer.
- Manual Dexterity: Proficiency in typing and using office equipment, including computers, printers, and phones.
The annual base salary range for this position is $105,000-140,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.
LA28 does not provide relocation assistance.
LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.