Sr. Manager, Quality Assurance

Experiance: 

• 15 - 20 years experience in quality assurance / quality engineering  

QA Strategy & Leadership:

• Develop and implement the company QA strategy, including both manual and automated testing frameworks, to ensure high-quality product releases across all product lines (Metabolic, MSK, Twill Behavioral Health, Mobile Apps).
• Lead a cross-functional QA team, including manual testers, automation engineers, and performance testers, to ensure the effective execution of testing strategies.
• Set quality goals and KPIs for the teams to measure success and track progress.

Team Management & Development:

• Build, mentor, and manage the QA team, focusing on the continuous development of team members’ skills and career growth.
• Foster a culture of ownership, accountability, and continuous improvement within the QA team.
• Drive hiring and recruitment for the QA team to ensure that the team scales as the R&D organization grows.

Testing Process & Best Practices:

• Establish and enforce best practices for testing methodologies, tools, and processes, ensuring alignment with Agile and DevOps practices.
• Oversee the development and execution of test plans, test cases, and test scripts for manual and automated testing across all platforms, including mobile apps and backend services.
• Ensure that test coverage is comprehensive, focusing on both functional and non-functional aspects such as performance, security, and usability.

Automation & Tools:

• Drive the adoption and expansion of test automation across the product suite (backend services, mobile apps, and front-end applications), ensuring efficient and scalable testing processes.
• Select and integrate appropriate tools and frameworks for test management, defect tracking, and automation to support the QA efforts.
• Monitor and improve automated test coverage, reducing manual testing efforts where applicable.

Collaboration with R&D Teams:

• Work closely with the development and product teams to ensure that quality is embedded throughout the software development lifecycle (SDLC).
• Participate in sprint planning, daily stand-ups, and release retrospectives to ensure smooth delivery cycles and prompt identification and resolution of defects.
• Act as the key point of contact for all QA aspects of releases, providing detailed reports and updates to stakeholders.

Quality Control & Compliance:

• Ensure that all products meet the organization’s quality standards, regulatory requirements (e.g., HIPAA), and industry best practices.
• Collaborate with the compliance and security teams to maintain testing procedures that align with regulatory guidelines and security requirements.
• Drive continuous quality improvements by analyzing defect patterns, root causes, and implementing long-term solutions.

Risk Management & Problem Solving:

• Identify potential risks to product quality early in the development cycle and implement appropriate mitigation strategies.
• Provide leadership in troubleshooting and root cause analysis for critical issues in production or pre-production environments.