Sr. Sales Operations Analyst - Sales | LATAM

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Sr. Sales Operations Analyst – Sales!

About the Role

The Sr. Sales Operations Analyst for Sales is a senior individual contributor responsible for supporting and optimizing core Sales Operations functions for direct and channel sales teams.

This role focuses on sales process execution, systems administration, reporting, and frontline sales support, ensuring sellers and partners have reliable tools, clean data, and clear operating procedures. The role supports GTM systems owned by Sales Operations, with a primary emphasis on traditional sales operations excellence rather than GTM strategy ownership.

What You’ll Do:

Sales Operations Execution (Direct & Channel)

• Support day-to-day Sales Operations functions for direct sales and channel teams.
• Maintain and optimize core sales processes including:
• Lead and account management
• Opportunity stages and pipeline progression
• Channel deal registration and partner workflows
• Forecasting support and pipeline hygiene
• Assist Sales leadership with pipeline inspection, deal reviews, and forecast preparation.
• Identify process gaps and recommend incremental, scalable improvements.

Sales Systems Administration & Support

• Serve as first-level system administrator for Sales-facing tools, including:
• Salesforce.com (CRM support, configuration assistance, reporting)
• Outreach (user setup, cadence support, troubleshooting)
• Gong (user access, tagging support, reporting)
• ZoomInfo, LeanData, and related Sales tech
• Partner with Sales Ops leadership and IT on system enhancements, integrations, and issue resolution.
• Manage user access, permissions, basic configuration changes, and ongoing system maintenance.
• Support adoption of AI-enabled tools (e.g., Clay, Qualified) as directed by Sales Ops leadership.

Reporting & Analytics

• Build and maintain Salesforce dashboards and reports to support:
• Pipeline generation and conversion
• Forecast accuracy
• Rep and channel partner productivity
• Ensure data accuracy and consistency used in Sales reporting.
• Support ad hoc analysis for Sales Operations, Sales leadership, and Finance as needed.

Sales Support, Documentation & SOPs

Partner with Sales Operations Support Associate to:

• Act as a frontline Sales Operations support resource for sellers and channel managers.
• Develop and maintain:
• User guides and how-to documentation
• Sales Operations SOPs
• Process documentation and workflow diagrams
• Support onboarding and ongoing enablement by reinforcing process standards and system usage.
• Assist with communications related to process or system updates.

Experience & Qualifications

• 5–7+ years of experience in Sales Operations or Revenue Operations in a SaaS or recurring-revenue environment.
• Strong foundation in traditional Sales Operations, including pipeline management, forecasting support, and reporting.
• Hands-on experience with Salesforce.com (required).
• Experience supporting Outreach and Gong (required).
• Experience supporting direct and/or channel sales teams strongly preferred.
• Strong attention to detail with a service-oriented mindset.
• Ability to document processes clearly and support end users effectively.

Core Skills & Competencies

• Strong operational execution and problem-solving skills
• Systems-oriented with comfort supporting day-to-day administration
• Clear written and verbal communication
• Highly organized with strong documentation discipline
• Collaborative and responsive to frontline Sales needs

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

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