Sr. Site Reliability Engineer
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
As a Senior SRE at OpenLoop, you’ll ensure the reliability, scalability, and security of our cloud infrastructure supporting our telehealth platform. You’ll partner closely with engineering and security teams to improve automation, observability, and incident response. Based in our Nashville office, you’ll help build resilient systems and foster a culture of shared ownership and continuous improvement.
What You'll Do
Cross-Functional Collaboration
Partner with engineering teams to improve system reliability and deployment practices
Engage with teams on SRE guidelines and best practices about automation and infrastructure
Work with security teams to implement secure, compliant infrastructure
Operational Excellence
Ensure 24/7 system availability and rapid incident response
Implement and maintain disaster recovery and business continuity plans
Lead efforts to increase automation, observability and monitoring
Skilled at performance tuning — identifying bottlenecks at infra, app, and network layers.
Security
Understanding of cloud security principles (least privilege, network segmentation, encryption at rest/in transit).
Familiarity with compliance frameworks (SOC 2, ISO 27001, GDPR, HIPAA) and how SRE supports them.
Cultural
Advocate for blameless culture and continuous improvement.
Collaborate closely with product and engineering to make reliability a shared responsibility.
Who You Are
Ability to work a hybrid schedule in our Nashville office 3 days/week
4+ years of experience in infrastructure, DevOps, or Site Reliability Engineering
Proven track record implementing large-scale, distributed systems
Strong background in AWS, particularly with serverless architecture and container orchestration
Solid understanding of observability, incident management, and system resilience best practices.
Strong proficiency in at least one programming language (Typescript, Python, Go, etc.).
Knowlegde of Linux/Unix systems and networking
Experience with Infrastructure as Code (AWS CDK, Cloudformation)
Proficiency with monitoring and observability tools (Prometheus, Grafana, ELK, etc.)
Knowledge of CI/CD pipelines and deployment automation (Github Actions, Jenkins, etc)
Understanding of database systems and performance optimization
Ability to translate technical concepts to non-technical audiences
Experience with agile methodologies and project management
Our Benefits
In addition, for salaried positions you would also be eligible for:
Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more
Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We’d love to meet you.