Staff Site Reliability Engineer
About us:
Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.
Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.
Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.
About the team:
The Platform SRE team at Luno owns the full infrastructure stack - from Kubernetes and AWS through to CI/CD, observability, networking, and developer tooling. We work with high autonomy, balancing business initiatives, platform improvements, and the reliability work that keeps a global financial platform running. We build for the future and enable developers to deliver now. We are spread across the world and operate in a remote-first environment, where collaboration and communication is crucial day-to-day.
The role in a nutshell:
As a Staff SRE at Luno, you are providing technical expertise and oversight for reliability and scalability across our cloud estate. Joining a high-impact team, you will help shape the future of our platform while partnering with teams throughout the engineering organisation to scale reliability and accelerate delivery.
You’ll help manage multi-region Kubernetes and AWS at scale within a regulated financial environment - where uptime is critical. Beyond solving complex problems, you’ll define the technical roadmap, prioritize high-impact initiatives, and lead their execution.
Your mission will be:
- Owning and driving large-scale platform initiatives from problem definition through to delivery - setting technical direction, aligning stakeholders, and seeing projects through
- Shaping how the Platform team builds and operates: from architectural standards to how we respond when things go wrong.
- Building and scaling infrastructure and CI/CD processes on the Luno platform by applying and enforcing Infrastructure as Code.
- Apply security first principles when building - ensuring compliance with various security and legal audits that we apply for and encounter in the crypto industry.
- Contributing to the team's long-term roadmap while staying hands-on - this is a role that requires both strategic thinking and the ability to go deep.
- Increasing AI adoption throughout the Platform team and engineering as whole, identifying opportunities to improve how we work and increase efficiency.
A little about you:
- You're energised by hard infrastructure problems and take pride in solving them properly, not just quickly
- You’re comfortable influencing team decisions without direct ownership, using data, clear reasoning and pragmatic choices.
- You're comfortable with ambiguity and are able to bring structure to it through research and requirements.
- You communicate clearly and directly with both technical and non-technical stakeholders - recognizing that written context is just as important as the work itself.
- You’re curious by nature and motivated to keep learning as tools, techniques and the platform landscape evolves.
- You have an active interest in AI tooling and emergent technologies.
The ideal Lunaut will have:
- Deep, hands-on experience in a Site Reliability, Platform, DevOps, or Infrastructure engineering role.
- Strong AWS knowledge, with experience architecting and operating multi-account, multi-region environments.
- Production-grade Kubernetes experience: building, running and scaling clusters with strict uptime requirements.
- Extensive experience with observability and monitoring tooling to support live services.
- Experience partnering with cross-functional teams to scope, design and implement business-lead projects.
- Demonstrable experience in managing large infrastructure projects using Terraform
- Experience leveraging AI tools to increase team productivity - from infrastructure automation, to improving operational workflows.
Life at Luno:
- Remote but reachable work policy gives you the freedom to choose between working from home or the office.
- Plus the option to buy and sell up to 5 days leave
- Improve body and mind, with excellent private medical insurance
- Access to Learnably and our additional learning platforms for your personal and professional development
- 6 months primary care-giver leave
- Paw-ternity leave for your furry friend
- Annual Inspiration Day in addition to your annual leave which increases based on your length of service!
- A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
- 0 fees up to a certain amount with Luno from the day you start.*
*Offer only available on Luno Instant Buy, not Luno Exchange
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.