Customer Service Associate

We are hiring Customer Service Representatives to support a popular food delivery platform.
In this role, you will serve as the frontline contact for customers, resolving inquiries efficiently while ensuring every interaction leaves a positive impression.

Key Responsibilities

• Handle customer inquiries via phone, chat, and email in a professional and timely manner
• Resolve issues related to orders, payments, deliveries, and mobile app usage
• Provide accurate information on delivery timelines, item availability, and promotions
• Coordinate with internal teams and third-party partners to resolve customer concerns
• Document interactions clearly and accurately in the system
• Escalate unresolved matters with urgency and proper follow-up
• Identify recurring issues and share insights with team leaders to improve service quality

What We’re Looking For

• Minimum 1 year of customer service experience (preferably in e-commerce, retail, logistics, or food delivery)
• Excellent English communication skills (spoken and written)
• Strong problem-solving and conflict-handling abilities
• Comfortable working across multiple digital platforms
• Calm, professional, and customer-focused under pressure
• Flexible to work shifts, weekends, and public holidays