Stock Controller / Retail Customer Care Executive

Stock Controller / Retail Customer Care Executive

M-KOPA South Africa (Cape town)

Not Just Retail. Real Impact

You're Good at What You Do. But Does Your Work Actually Change Lives?

You've mastered the rhythm of retail operations. Stock comes in, stock goes out. Customers arrive with problems, you solve them. You're reliable, competent, and probably the person your team turns to when things get complicated.

But here's a question worth sitting with: when you hand a customer their device, does it matter beyond the transaction? Does that moment connect to something bigger than a sale target?

At M-KOPA, every device you distribute is someone's first step toward financial inclusion. Every phone swap you complete keeps a small business owner connected to their customers. Every troubleshooting session you navigate might be helping a mother access mobile money for the first time, or a young entrepreneur run their side hustle.

This isn't retail as usual. This is retail as economic infrastructure.

The Scale We're Operating At

M-KOPA now serves 7 million customers across Africa, up from 5 million just last year. We've unlocked over $2 billion in credit for people the traditional financial system overlooked. And here's what matters most: 86% of our customers report improved quality of life, with 70% using our products to generate income.

We've assembled over 2 million smartphones in Kenya. We've financed more than 4,000 e-motorbikes that save riders $5.62 daily. We're not a startup trying to find product-market fit. We're a certified B Corporation scaling financial access across a continent.

And we need people at the front lines who understand that stock control and customer care aren't back-office functions. They're the moments where our mission becomes real.

Why This Role Exists Right Now

You may have noticed M-KOPA hiring across multiple positions. This isn't random. We're deliberately building the retail infrastructure to take us from 7 million to 10 million customers. Our South African operations across Western Cape, Gauteng, and Mpumalanga are expanding, and we need Stock Controllers who see beyond inventory counts to the human impact of every device movement.

This is joining during the critical scaling phase, not after the systems are already built.

What Makes This Different From Other Retail Roles

In a typical retail environment, you manage stock and handle complaints. The metrics are inventory accuracy and customer wait times. The work is important but disconnected from broader outcomes.

Here, you're part of a system that transforms economic access. When you complete a phone swap efficiently, you're not just processing a return. You're ensuring a customer doesn't lose days of income while waiting for a working device. When you troubleshoot effectively, you're not just closing a ticket. You're keeping someone connected to the financial tools that changed their life.

The difference isn't in the tasks. It's in what the tasks enable.

What Your Days Will Actually Look Like

Your work spans the full retail operation. You'll receive and issue stock, conducting regular stock takes that keep our inventory accurate and our customers served. You'll handle reverse logistics, completing phone swaps and returns with the efficiency that keeps disruption minimal for customers who depend on their devices.

You'll support sales for both new acquisitions and upgrades, working alongside the sales team to ensure customers get what they need. You'll log, troubleshoot, and resolve customer issues, following up proactively on phone servicing to ensure customers actually receive their repaired devices.

You'll also maintain our brand presence in the depot, ensuring marketing materials are visible and in good condition. Every touchpoint matters when you're building trust with customers who've been overlooked by traditional providers.

What You Bring

Demonstrated experience in customer care or inventory management. You've worked in retail operations, ideally in phone sales or similar technology retail. You understand the rhythm of stock management and the importance of customer resolution.

Genuine comfort with smartphone technology. You're not just familiar with devices; you're the person friends ask for help. This tech-savvy orientation helps you troubleshoot effectively and connect authentically with customers.

Computer literacy and operational efficiency. You can navigate systems, manage data, and keep records accurate. A diploma in business or related field demonstrates your foundation, though we value demonstrated capability over credentials.

The Reality

This role requires presence and consistency. You'll be based in a depot, managing physical inventory and face-to-face customer interactions. The pace is steady, the problems are varied, and the impact is tangible.

If you're looking for remote work or purely strategic positioning, this isn't it. But if you want your operational expertise to connect to something meaningful, this is exactly it.

Ready to Make Stock Control Matter?

If you're reading this thinking that your current role is fine but somehow missing the point, that's probably the signal worth exploring. M-KOPA is building financial infrastructure across Africa, and we need people at every level who understand that the details enable the mission.

Let's talk about what this could look like for you.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.