Store Supervisor

SUPERVISOR – FULL-TIME - LONDON

Who we are:

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we’ve nurtured a community of like-minded individuals united by a love for this ever-evolving culture.

Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry-leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience.

At the heart of END. is our customer and it’s our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer-first mindset continues to guide everything we do.

The Role:

Reporting to the Store Manager and working within a watertight team, you will be part of an inspirational group who settle for nothing less than the absolute best. Come to us with high standards and big ideas and become part of a ground-breaking retail team

The Supervisor is responsible for driving sales and supporting management with the day to day operations of the store. The Supervisor will ensure that both they and the team are fully sales focused, offering a highly professional, exceptional level of customer service at all times. The supervisor will also deputise for the Manager and Assistant Manager in their absence.

Here’s a breakdown of what you’ll be doing:

• You will personally drive sales offering exceptional customer service and building a personal client list.
• You will supervise and service drive the sales team working with them to achieve sales targets.
• You will lead the team in excellence of service through outwardly displaying exemplary service techniques.
• You will deputise for the Manager and Assistant Managers in their absence in all aspects of their role.
• You will be familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
• You will support the Management team in training to ensure all staff are equipped with knowledge relevant to the industry and the specific product END. represents.
• You will have a constant awareness of security issues at all times.
• You will identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
• You will ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock and following VM guidelines.
• You will maintain workplace safety and provide a healthy environment for staff and customers.

Who we're looking for:

• Good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks. Knowledge can be acquired through a combination of job-related training and considerable on- the-job experience. Operates within a defined role, with some autonomy in how tasks are delivered.
  
• Good understanding of how the team integrates and collaborates with other teams to achieve overall objectives of the department.
  
• Provides on the job training/support for new team members. May allocate resources and coordinate tasks for the team, check and report on quality and work progress and individual actions. May act as coach/ mentor.
  
• Understands procedures and has the capability to evaluate and select the appropriate alternatives from defined options and plans and monitors own work within agreed deadlines. Responsible for checking the quality and accuracy of own work. Produces routine reports and other documents from standard templates. Performs a range of activities in a variety of structured environments.
  
• Direct impact on customer experience and team performance through the quality of the tasks performed or services provided.
  
• Good verbal and written communication with colleagues and/or customers.
  

Besides a competitive salary and an engaging and inclusive work place we can offer you:

• 28 days holiday (including bank holidays)
• 40 hours per week
• Holiday trading (Buy or sell 3 days)
  
• Your birthday off
  
• Access to Employee Assistance Programme
  
• Healthcare Cashback Plan
  
• Moments that matter gifts (Weddings and Babies)
  
• A pension that both you and the company contribute to
  
• Generous staff discount
  
• Opportunities for professional development and career progression
  
• And so much more….

We know that great talent comes in many forms. So even if you don’t meet every single criteria, we would still love to hear from you. If you’re passionate, driven, and believe you can contribute to our future success, we encourage you to apply.

Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.