Strategic Account Manager
The Position
As a Strategic Account Manager, you will be the dedicated growth partner and relationship owner for CallRail's largest accounts. Your mission is to maximize the lifetime value and MRR across your assigned book of clients by driving high engagement and accelerating the adoption of new services. You will build deep, strategic relationships to ensure the CallRail platform is integral to the organization's operational success and client service offerings, securing a mutually beneficial growth trajectory.
What You'll Do
- Partnership Growth & Industry Leadership: Act as a strategic consultant to a portfolio of CallRail's largest partners. Stay ahead of the curve on trends, challenges, and shifts within the Marketing industry as well as the markets served by these partners.
- Retention & Satisfaction: Maintain industry-leading retention rates across your portfolio by demonstrating continuous strategic value, conducting in-depth partnership reviews, and ensuring high partner satisfaction.
- Product Enablement & Adoption: Lead training, enablement, and strategic discussions to ensure client teams are experts on the CallRail platform, driving rapid adoption of new features, services, and co-marketing initiatives.
- Solution Selling: Understand the complex, evolving needs of your strategic accounts, proactively positioning and tailoring CallRail solutions to solve their specific business challenges and drive mutual growth.
- Contract Management: Lead the negotiation and renewal of custom partnership agreements, focusing on value-based terms and long-term
What You'll Need
- 6+ years of experience in Strategic Account Management, Partner Management, or Business Development, preferably within a B2B SaaS environment.
- Proven track record of managing and growing large-scale partner relationships, focusing on retention and driving joint business outcomes.
- Exceptional presentation and communication skills, with the ability to articulate complex technical and marketing concepts to C-level executives.
- Experience in identifying and supporting co-marketing initiatives to strengthen partner relationships and drive growth.
- A highly collaborative approach, comfortable working across internal and external teams (Product, Marketing, Sales) to deliver on partner goals.
If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.
Additional Perks
- Healthcare (options covered at 100% for employees), Dental & Vision Coverage
- Competitive HSA with company matching
- Paid parental leave
- Flexible vacation policy
- 401K options with company dollar-for-dollar match
- Employee stock options available from day one
- $2,000 annual educational allowance
- Catered lunch every Tuesday * an in-office perk
- MARTA transportation or office parking expenses covered
- Employee charitable donation company match, up to $500 annually
- Regular company outings and events
- Hybrid work options with $500 office stipend to set up your home office
- Designated bike storage
This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.
Learn more: https://www.callrail.com/about/
You Are Welcome Here
CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).