Strategic Account Manager
About Us
We're living through a fundamental shift in how people discover, evaluate, and purchase products. The next generation doesn't respond to traditional marketing—they build relationships with brands through authentic social interactions, seek recommendations from communities they trust, and expect personalized experiences that feel human, not corporate.
At Nectar Social, we're building the AI-native social operating system that powers this new era of commerce. Our platform helps brands manage community, creators, and commerce all in one place—through AI agents that respond, listen, and learn from every social interaction.
Founded by ex-Meta product and engineering leaders and backed by GV (Google Ventures) and True Ventures, we're building the future of social commerce—where community, conversation, and commerce converge.
The Role
We're hiring a Strategic Account Manager to lead relationships with top brands using Nectar. This is not traditional account management—you’ll act as a customer strategist, AI advisor, and success architect, helping brands fully adopt AI into their day-to-day marketing and support workflows.
Ideal candidates are former brand-side operators—those who’ve led social or digital teams and are eager to work hands-on with emerging AI technology in a customer-facing role.
What You’ll Be Doing
Own the full customer lifecycle: onboarding, workflow integration, account health monitoring, and renewals
Act as the main point of contact for brand stakeholders—ensuring high adoption and measurable outcomes
Translate marketing, support, and community goals into scalable, agent-driven workflows
Guide customers through the setup and optimization of AI agents across engagement, creator ops, and reporting
Deliver proactive insights, performance reviews, and success plans to deepen product value
Collaborate closely with product, design, and engineering to represent customer needs and drive roadmap priorities
Contribute to internal playbooks, tooling feedback, and customer onboarding experiences
What We’re Looking For
3+ years in account management, partnerships, or brand-side marketing/ops leadership (e.g. Director of Social, Brand, or Digital). Experience in a fast-paced startup or AI-focused company is a strong plus
Hands-on familiarity with modern marketing workflows: community management, influencer strategy, customer care, analytics
Demonstrated interest in AI: you’ve explored tools like ChatGPT, Zapier, OpenAI, or built internal automations
High emotional intelligence and clear communication—comfortable advising executives and creators alike
History of high performance: multiple promotions, growing scope, or startup-level ownership
MBA preferred, and top-tier academic background (Ivy League or equivalent) is a plus
Bonus Points
Experience implementing or managing AI/automation tools
Familiarity with social media APIs, CRM systems, or analytics platforms
Experience supporting high-growth consumer brands (DTC, beauty, wellness, etc.)
Contributions to enablement, training, or internal operations
What We Offer
Competitive salary and meaningful equity
Full health, dental, and vision benefits + 401(k) matching
Access to cutting-edge AI tooling and experimentation budget
High-ownership role working directly with founders and product
Flexible hybrid model from our Palo Alto HQ
Clear path to leadership in customer strategy, success, or product