Strategy & Operations Analyst
We are seeking a passionate, analytical, and collaborative Strategy & Operations Analyst to act as a hands-on strategic partner to the Country Manager Italy. This role will support multiple operational, marketing, and customer-related workstreams aimed at expanding our most successful credit card products.
The position requires a strong hands-on approach, pivoting from analysis to execution, making a direct impact on short-term challenges while contributing to strategic decision-making to drive long-term market growth.
Key Responsibilities
Process Engineering & Operational Improvements
Map and document existing processes
Identify inefficiencies and drive improvements
Align process updates with central operations
Marketing Optimization
Analyze funnel metrics
Review and refine email marketing campaigns
Test new concepts and improve messaging tailored to local market requirements, working hands-on in the implementation
Data Analysis & Insights (Italian Market)
Analyze customer behaviors and KPIs related to customer support, pre-collection, and card usage
Analyze credit card pre-collection data and customer inquiries to improve segmentation, tone of voice, and channel optimization
Reduce customer friction and improve support processes
Translate data insights into clear, actionable recommendations
Product Launch Support
Support product launch planning
Monitor launch execution
Track early performance and optimize initiatives
Qualifications and Experience
2–3 years of experience in strategy, operations, consulting, or analytics roles
Strong analytical skills and enjoyment of working with data
Hands-on execution mindset
Strong communication skills
Fluency in Spanish and English
Interest in the financial industry
Nice-to-Have:
Banking or fintech experience
Hands-on experience with SQL / analytics tools
Additional languages such as Italian and/or German
What We Offer:
High-impact collaboration in a highly international environment
Opportunity to influence decision-making and strategy
Ownership of strategic initiatives
Private health insurance focused on employee wellbeing
Meal vouchers and flexible compensation plan
An international, professional, and collaborative work environment
Office perks such as snacks and regular company events