Student Account Specialist
Company Introduction
WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.
Job Description
The Student Account Specialist's primary responsibility is to work with participants and prepare the necessary financial arrangements that will make their study abroad dream a reality. This is achieved by assisting enrolled participants and family members of participants with payment information, such as setting up payment plans or advising on financial aid. Student Account Specialist will also engage with contacts from US universities to send and collect invoices, as well as with our on-site resident staff members to ensure program invoices are paid appropriately. Furthermore, Student Account Specialist update student accounts for all things payment related, from charges for an extra excursion to program changes. Our Student Account Specialist help reduce financial stress for students by providing clear, helpful information as they prepare to study abroad on our programs.
Responsibilities
This full-time position will require the employee to serve as Student Account Specialist for all study abroad locations for 1-2 regions, serving as a point of contact for all inquiries related to program and student finances. This position will work closely with the Program Manager on the following:
Finance
- Invoice students and universities, collect payments, track outstanding balances, follow up to collect late payments
- Process financial aid forms and track disbursements of student aid
- Set up and track payment plans
- Keep track of program finances and make sure that students have all program related costs covered
- Review and approve invoices to be paid out to host universities, housing agencies, and other international vendors
- Apply and collect cancellation fees in case of late withdrawal
- Manage and track promotional discounts
Accounts
- Maintain the financial details in student accounts within CRM system
- Process withdrawals, deferrals, and program changes
- Update program contracts and other financial forms provided to students
Customer Service
- Advise about financial aid, 529 plans, payment plans, and other forms of tuition assistance
- Answer questions about the cancellation policy, taxes, and provide price breakdowns
Qualifications
- Bachelor's Degree
- Detail-oriented with strong multi-tasking abilities, program management skills, and experience handling accounts and financials
- Excellent organizational skills with the ability to learn and adapt to ISA systems and protocols
- Passion for international education with the ability to work independently and collaboratively within a team
- Proficiency in Microsoft Excel and other relevant software applications
- Significant experience studying, living, and/or working abroad strongly preferred
Work Perks
- Fun & driven environment.
- Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
- +10% of gross salary as food stamps.
- 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
- Statutory Holidays by Mexican Federal Labor Law.
- Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
- Flexible work schedule providing on-site and hybrid opportunities.
- Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
- Fitness opportunities.
- Employee Assistance Program (EAP)
- Paid statutory parental leave
WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.
As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.