Student CEO (SCEO) - NORTHEASTERN UNIVERSITY
CO-OP LOCATION
Reports to: Operations Lead
Classification: Full-time, seasonal
FLSA Status: Non-Exempt
Pay Type: Hourly $20/hr
Scope: 1 cafe
Location: In-person at assigned cafe
Job Summary: The Student CEO leads all aspects of a Saxbys cafe operation while gaining real-world entrepreneurial experience through Saxbys' Experiential Learning Platform. This role provides undergraduate students with unparalleled ownership of a business while developing leadership skills across team development, community engagement, and financial management.
What You Will Own
- Team Development: Build and lead a high-performing team of peers through effective recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture.
- Community Leadership: Establish the cafe as a community cornerstone through exceptional hospitality, meaningful partnerships, and impactful initiatives that demonstrate Saxbys' commitment to making life better.
- Financial Management: Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys' high standards for product quality and guest experience.
- Brand Representation: Serve as the face of Saxbys on campus, effectively communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members.
Who You Will Support
- Operations Lead: Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to continuously improve operations.
- Marketing Team: Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales.
- Recruiting Team: Assist in identifying, recruiting, and developing talent for both cafe positions and future Student CEO succession planning.
Who You Will Supervise
This position will supervise around 15-20 direct reports depending on the size of the cafe
What Success Looks Like
- Cafe achieves or exceeds budgeted revenue targets
- Cafe operates at or above budgeted Net Operating Income
- 30%+ of cafe staff are developed into Team Leads
- Guest satisfaction metrics consistently above 4.5/5
Where You Excel
- Confident Communicator
- Developer of Individual Contributors
- Master of Prioritization
- Adaptable to Change
- Autonomous Problem Solving
- Financial Acumen
What You Have Done
- Completed at least one year of undergraduate studies
- Prior Saxbys cafe experience preferred
- Demonstrated leadership experience in academic, professional, or volunteer settings
- Experience in customer service, hospitality, or retail preferred
What is Required
- Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities.
- Must be an undergraduate student of the partner organization in good academic standing
- Ability to work 30-40 hours per week during cafe operating hours
- Physical requirements:
- Able to stand, walk, and smile for extended periods of time
- Able to stoop and kneel
- Push, pull, lift or carry up to 35 lbs
- Ascend or descend ladders, stairs, ramps