Support Analyst

Remote role, anywhere in the US

Open Sky Group is a global specialist in Blue Yonder (formerly JDA RedPrairie) supply chain platform. We offer a unique methodology of disciplined agility and a no-modifications approach that enables rapid implementation and upgrade of Blue Yonder WMS, WLM, WFM, and TMS for a faster return on investment.  We help clients get the most from their supply chain technology investment by providing workable and stable solutions to supply chain software challenges. Open Sky Group is best known for its deep expertise with Blue Yonder WMS, a Tier 1 software system. Although each project has unique aspects, typical engagements include new Software Implementations, Upgrades, Replenishment and Slotting Optimizations, Material Handling and ERP Integration, and Parcel Systems.

Our mission is to deliver technology-enabled solutions that allow our customers to achieve more, often with less, while having the flexibility to adapt to change.  

The Support Analyst is a subject matter expert and individual contributor who resolves incidents, monitors software and infrastructure, and provides timely feedback and resolution to our clients.

Requirements

• Work with clients on issues that are occurring, drive the team to the root cause, and find a solution to not recur in the future.
• Work independently with customers, users, and external and internal resources, both functional and technical to define concepts and solutions.
• Determine the root cause of an issue, document resolution for further review, and provide training material.  
• Provide clear and concise documentation.
• Will be required to work on-call rotations which include nights and weekends as an escalation point.
• Monitor the incident queue and resolve incidents. Continue to learn new skills and stay current with the technology used in the industry.

Experience

• Bachelor’s degree in computer science, software engineering, MIS, or 3+ years equivalent experience.
• 3+ years’ experience with JDA/Blue Yonder WMS/WLM configuration and customer development.
• 3+ years’ experience with JDA/Blue Yonder development tools including MOCA tracing and components, MS SQL Database Server, Integrator, and Reporting.
• Solid knowledge of warehouse operations.
• Strong customer service skills required.
• Experience with SQL and writing complex queries.
• Experience with MS Windows operating systems.
• Experience with Java, JavaScript, and Python is a plus.
• Experience with Oracle Database is a plus.
• Experience with Körber WMS, in addition to Blue Yonder WMS, is a plus.  

Additional Skills, Abilities, and Attributes

• Strong communication skills, both verbal and written, with technical, business, and management staff.  
• Ability to talk about technical concepts to people with differing backgrounds.
• Strong interpersonal skills with the ability to develop cohesive working relationships with internal and external clients.  
• Professional, organized, and the ability to prioritize and manage own workload.
• Adaptable, positive, and proactive.
• Strong customer service skills.  

Work Location & Travel

• Candidate must be authorized to work in the US without company sponsorship now or in the future. Can live anywhere in the US.
• This is a home-based, full-time, exempt role.
• This position requires the ability to travel up to 10% by airplane and/or car, with overnights.  

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee is regularly required to talk and hear.
• The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift, carry or pull office products and supplies, up to 40 pounds.
• This position requires the ability to travel by airplane and/or car.

Benefits

Open Sky Group offers benefits including Health, Dental, Vision, Life & Disability Insurance, incentive compensation, a retirement savings plan with company match, as well as a flexible and fun work environment.

Annual salary range: $85,000.00 - $115,000.00.

The salary range information provided reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location.  Individual salary will be commensurate with skills, experience, certifications or licenses, and other relevant factors.