Support Engineer
Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.
Project Overview:
We are seeking a highly skilled Support Engineer to provide application and infrastructure support in a cloud-based environment. The ideal candidate will have hands-on experience supporting application issues, managing Azure cloud infrastructure, working with AKS (Azure Kubernetes Service), and supporting CI/CD deployment pipelines. This role requires strong troubleshooting skills, the ability to work in production environments, and close collaboration with development, DevOps, and operations teams.
Key Responsibilities:
- Provide Level 2 / Level 3 support for application-related issues, including incident investigation, root cause analysis, and resolution
- Troubleshoot issues across IIS-hosted applications, Azure infrastructure, and AKS-based workloads
- Monitor and support Azure cloud infrastructure, ensuring high availability and performance
- Manage and troubleshoot AKS (Azure Kubernetes Service) clusters, deployments, and services
- Support and maintain CI/CD pipelines for application deployment and releases
- Investigate system logs, metrics, and alerts to proactively identify and resolve issues
- Collaborate with development and DevOps teams to resolve production issues and improve system stability
- Perform deployment support, rollback procedures, and hot-fix implementations as needed
- Document incidents, resolutions, and standard operating procedures (SOPs)
- Participate in on-call support and incident response rotations when required
- Ensure compliance with security, governance, and operational best practices
Required Skills and Experience:
- Strong hands-on experience with IIS-hosted applications
- Solid experience with Microsoft Azure PaaS
- Practical experience with AKS / Kubernetes in production environments
- Strong background in DevOps and IT Administration practices, including CI/CD implementation.
- Proficiency in Networking & Protocols, ensuring effective communication and system connectivity.
- Solid understanding of Windows & Server Management, with experience managing enterprise-level environments.
- Strong analytical skills, a problem-solving mindset, and solid communication abilities.
Nice to Have:
- Familiarity with federal regulations or compliance frameworks (e.g., NIST, FedRAMP, FISMA)
- Azure certifications (AZ-104, AZ-400, or similar)
Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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