Support Engineer Radiology IT

• Provide technical support for Clinical Solutions and FFI products via phone, email, and self-service tickets
• Communicate effectively with clients to diagnose issues, manage expectations, and deliver timely resolutions
• Troubleshoot, resolve, and appropriately escalate technical issues; coordinate with L3, Development, and Professional Services as needed
• Document all support activities and maintain accurate ticket status and follow-up through resolution
• Monitor system events and perform operational tasks such as SSL certificate deployment, UAT, and production upgrades
• Create and maintain knowledge base articles and contribute to product releases, testing, and process improvements
• Ensure customer satisfaction and compliance with security, data protection, and healthcare regulatory requirements

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent certifications/experience)
• Experience supporting enterprise applications or implementing software solutions for US or international customers
• Strong knowledge of PC and server hardware, operating systems, networking, and general IT troubleshooting
• Experience with ticketing systems, remote support tools, and complex enterprise software installations
• Working knowledge of databases, web servers, scripting, and common enterprise technologies (e.g., SQL, IIS/Apache)
• Familiarity with Healthcare IT environments, including HL7, HIS, RIS/PACS, EMR/EHR, or Medical Transcription systems
• Strong incident management, multitasking, problem-solving, and written and verbal communication skills

Benefits

• Join a fast-growing healthcare technology company at the forefront of AI innovation in radiology.
• Own meaningful work that impacts radiologists, healthcare systems, and patient outcomes worldwide.
• Opportunity to grow within a highly international, cross-functional team driving innovation in healthcare.
• Enjoy flexibility, with adaptable hours and remote work.
• Competitive compensation and benefits package, aligned with experience and market standards.