Support Manager
$75k - $115k USD
At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.
Ready to join us?
Your Role
We are seeking a dedicated Support Manager based in our Sydney office to lead our APAC team. In this hands-on role, you will balance strategic operational oversight with deep platform expertise to drive efficient, top-tier service across all support channels. The ideal candidate is a people-first leader who will dedicate time to mentoring direct reports, guiding their professional development and fostering a high-performance culture within the team. In this role you will:
- Lead and mentor. You’ll serve as the direct manager for your team, conducting biweekly 1-1s to provide hands-on guidance, accountability and operational support.
- Focus on development. You’ll get to know your direct reports to identify their unique strengths, actively guiding their professional development and daily work assignments.
- Drive operational excellence. You’ll manage team schedules and ensure we have optimal coverage across all support channels while collaborating with global Support Managers to stay aligned on company initiatives.
- Onboard new talent. You’ll manage the end-to-end onboarding process for new hires, ensuring they have the tools, training and mentorship needed to reach full productivity quickly.
This role requires a minimum 3 days in the office per week, so we're currently considering candidates who live within a commuting distance of our offices in Sydney.
Must-Haves
- A proven leader. You have 1+ years of management experience in a customer service or support role.
- People-focused. You find genuine energy in coaching others, identifying their strengths and helping them grow their careers.
- Operationally minded. You’re comfortable navigating workforce scheduling and support metrics to ensure our customers always have the coverage they need.
- Technically proficient. You have hands-on experience with our product suite, including Hudl and Sportscode.
Nice-to-Haves
- Global perspective. Experience managing across different cultures or regions is a plus.
- A change agent. You’re always looking for ways to improve internal workflows and the customer experience.
Our Role
- Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
- Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
- Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
- Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
- Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
- Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
- Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.
Compensation
The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range.
We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices.
Base Salary Range
$75,000—$115,000 AUD
Inclusion at Hudl
Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.
We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.
We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.