Support Specialist
At Enjoy Gaming, we’re a passionate team of industry experts backed by market specialists and foreign investment. We’re thrilled to create live dealer shows and slots, and we’re making our games to provide an even better gaming experience.
Our core values of ownership, communication, and honesty drive everything we do.
Join us and be part of our innovative journey in the gaming world!
We are currently looking for a Support Specialist to join our product team.
About you:
Bachelor’s degree or equivalent practical experience
Strong problem-solving and analytical skills
English level Intermediate+ (written and spoken)
Confident PC user with the ability to quickly learn new tools and systems
Ability to work with multiple tasks simultaneously and prioritize effectively
High level of responsibility, attention to detail, and ownership mindset
Customer-oriented with clear and professional communication skills
Nice to have:
Experience working with Jira
Experience using Browser Developer Tools (Network, Console, basic request analysis)
Experience in the iGaming / gambling industry
Experience with monitoring tools (Grafana, Google Cloud or similar)
Experience working with an admin panel
Experience monitoring production systems and handling escalations
What you will do:
Respond to support requests quickly and professionally
Monitor platform performance and traffic using monitoring dashboards, detect abnormal behavior, and escalate issues to the responsible teams
Investigate and resolve technical issues reported by operators and internal teams using logs and an admin panel
Communicate with internal teams during issue investigation and resolution
Monitor player chats and identify and resolve issues if they occur
Monitor the stability and availability of the production environment 24/7 (12-hour shifts)
Report bugs, malfunctions, and unexpected system behavior with clear descriptions and context
What We Offer:
Competitive Salary in EUR: with annual performance reviews to recognize your growth
Comprehensive Benefits: including medical insurance, psychologist support, and Polish, Slovak, and English-speaking clubs
Generous Paid Time Off: 20 working days of paid vacation, plus 10 additional paid days off, 10 paid sick days, and all national holidays in your country
Professional Development Support: reimbursement for courses, trainings, and certifications
Well-being Perks: support for language classes, sports, massages, or life coaching
Please note that feedback on your application will be provided within two weeks if a positive decision is made regarding your candidacy.
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