Swedish Customer Service Agent for big Fashion website - Work In Greece

Mercier Consultancy MD is delighted to present an exceptional opportunity for a Swedish Customer Service Agent at a leading fashion website. This role provides the unique chance to work in beautiful Greece while assisting Swedish-speaking customers in navigating their online shopping experience.

Responsibilities

• Provide outstanding support to Swedish-speaking customers via phone, email, and chat regarding their inquiries about fashion products and services.
• Assist customers with order placements, returns, and exchanges while ensuring a smooth shopping experience.
• Troubleshoot and resolve customer complaints in a professional and timely manner.
• Document all customer interactions accurately in the CRM system to track inquiries and feedback.
• Collaborate with team members to improve service processes and enhance overall customer satisfaction.
• Stay updated on fashion trends, product offerings, and promotions to provide informed assistance.

Requirements

• Fluency in Swedish (both written and spoken); proficiency in English is a plus.
• Experience in customer service, preferably in the fashion or e-commerce industry.
• Strong communication skills and a customer-focused attitude.
• Ability to handle customer queries with patience and professionalism.
• Proficient in using CRM systems and standard office applications.
• Willingness to work in Greece and adapt to a new cultural environment.
• A genuine interest in fashion and a passion for delivering exceptional service.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...