Swedish Speaking Customer Service for Food Delivery Platform - Work In Greece

Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking Customer Service Representatives for a leading Food Delivery Platform, based in beautiful Greece. This role is ideal for individuals who are passionate about food, customer service, and experiencing a vibrant culture. As a representative, you will assist customers with their inquiries and support them in enjoying a seamless food delivery experience, all while communicating effectively in Swedish.

Key Responsibilities

• Handle customer inquiries related to food orders, delivery statuses, and account management via phone, email, and chat in Swedish.
• Provide accurate information about menu options, promotions, and delivery processes.
• Assist customers with placing orders and resolving any issues that may arise during the ordering process.
• Address customer complaints and offer solutions to ensure high levels of satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with restaurant partners and internal teams to facilitate an outstanding delivery experience.
• Stay updated on local restaurant offerings and industry trends to provide relevant insights to customers.

Requirements

• Fluency in Swedish (both written and spoken) is essential; knowledge of English is a plus.
• Prior experience in customer service, preferably in the food delivery or hospitality industry.
• Excellent communication skills and a friendly, customer-focused attitude.
• Strong problem-solving capabilities with the ability to handle multiple inquiries efficiently.
• Familiarity with customer service software and CRM applications.
• Willingness to work flexible hours, including evenings and weekends as required.
• Relocation to Greece for the duration of employment is necessary.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...